Customer Service Representative – Travel Industry (Flexible Schedule)

Hjbtravels; Wellington; Hybrid; NZD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling options

Training and ongoing support

Opportunities for advancement

Supportive team environment

Job summary

A travel service company in Wellington is seeking a Customer Service Representative to assist clients with their travel inquiries. In this role, you will handle customer inquiries via phone and email, provide information regarding bookings, and maintain a professional communication style. This position offers flexible scheduling and opportunities for advancement within the travel industry. A customer-focused mindset and basic computer skills are essential for success in this role.

Qualifications

• Strong communication skills are essential for assisting customers effectively.
• Experience in customer service preferred, but not essential.
• Ability to manage time and work independently is required.

Responsibilities

• Handle inquiries from customers via phone and email.
• Assist clients with travel reservations and questions.
• Provide accurate details about destinations and policies.

Skills

Strong verbal and written communication skills

Customer service experience

Time management

Basic computer skills

Attention to detail

Job description

Job Description:

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities:

• Handle customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information regarding destinations, policies, and procedures
• Maintain professional and courteous communication at all times
• Follow established company processes and service standards
• Document customer interactions as needed

Qualifications:

• Strong verbal and written communication skills
• Customer service experience preferred, but not required
• Ability to work independently and manage time effectively
• Basic computer skills and comfort using online systems
• Attention to detail and a customer-first mindset
• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling options (part-time or full-time)
• Training and ongoing support
• Opportunities for advancement within the travel industry
• Supportive and team-oriented work environment