Customer Service Representative – Travel Industry (Flexible Schedule)

Hjbtravels; Queenstown; Hybrid; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible scheduling options

Training and ongoing support

Opportunities for advancement

Supportive work environment

Job summary

A travel service company in Queenstown seeks a Customer Service Representative to assist clients with travel inquiries and support bookings. The role allows for flexible scheduling and requires strong communication skills. Responsibilities include handling customer inquiries via phone and email while maintaining professional communication. Ideal candidates will have a customer-first mindset and basic computer skills. Training and advancement opportunities are provided within a supportive work environment.

Qualifications

• Customer service experience preferred, but not required.
• Ability to work independently and manage time effectively.
• Interest in the travel industry is a plus.

Responsibilities

• Handle customer inquiries via phone and email.
• Assist clients with travel questions and reservations.
• Maintain professional communication.
• Document customer interactions as needed.

Skills

Strong verbal and written communication skills

Attention to detail

Basic computer skills

Job description

Job Description

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities

• Handle customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information regarding destinations, policies, and procedures
• Maintain professional and courteous communication at all times
• Follow established company processes and service standards
• Document customer interactions as needed

Qualifications

• Strong verbal and written communication skills
• Customer service experience preferred, but not required
• Ability to work independently and manage time effectively
• Basic computer skills and comfort using online systems
• Attention to detail and a customer-first mindset
• Interest in the travel industry is a plus

What We Offer

• Flexible scheduling options (part-time or full-time)
• Training and ongoing support
• Opportunities for advancement within the travel industry
• Supportive and team-oriented work environment

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