Customer Service Representative (Travel Industry)

Hjbtravels; Auckland; On-site; NZD 35,000 - 52,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities

Supportive team environment

Job summary

A travel service company based in Auckland is seeking a motivated Customer Service Representative who will assist clients with travel-related inquiries, provide guidance during the booking process, and ensure a positive experience. Ideal candidates should have strong communication skills and an interest in the travel industry. The role offers flexible work options and growth opportunities within a supportive team environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Customer service experience is preferred but not mandatory.
• Must be able to manage time effectively while working independently.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning and reservations.
• Maintain clear and professional communication with clients.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Strong communication and interpersonal skills

Customer service experience

Time management

Detail-oriented

Solution-focused attitude

Interest in travel

Email systems

Online systems

Tools

Email systems

Online systems

Job description

Job Description:

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed
  Qualifications:
  • Strong communication and interpersonal skills
  • Customer service experience preferred (not required)
  • Ability to work independently and manage time effectively
  • Comfortable using computers, email, and online systems
  • Detail-oriented with a positive, solution-focused attitude
  • Interest in the travel industry is a plus
  What We Offer:
  • Training and ongoing support
  • Flexible work options (part or full time)
  • Growth opportunities within the travel industry
  • Supportive and collaborative team environment