Customer & Supplier Experience Specialist — Flexible Hours

Silver Fern Farms Ltd; Dunedin; On-site; NZD 48,000 - 64,000; Full time

Job summary

Silver Fern Farms Ltd in Dunedin is seeking Customer and Supplier Experience Representatives to support our farmer suppliers and internal staff. You will provide excellent service, handle calls, emails and CRM tasks, and collaborate with a team of four front-line representatives to deliver great experiences.

This role offers growth in product knowledge and opportunities to work on special projects, with a focus on proactive problem solving, clear communication, and attention to detail in a

Qualifications

• Demonstrated experience in providing exceptional customer service.
• Excellent written, oral, and interpersonal communication skills.
• Customer-centric approach to problem solving, able to provide proactive, friendly and helpful experiences.
• Keen attention to detail with ability to prioritise and multitask.

Responsibilities

• Inbound and outbound call management
• Provide outstanding first call resolution for our farmer suppliers
• Proactively support our livestock team with account queries, bookings and enquiries
• Email, data and CRM management
• Digital platform support

Skills

Customer service experience

Written communication

Interpersonal communication

Problem solving

Attention to detail

Multitasking

Tools

CRM software

Job description

Silver Fern Farms Ltd in Dunedin is seeking Customer and Supplier Experience Representatives to support our farmer suppliers and internal staff. You will provide excellent service, handle calls, emails and CRM tasks, and collaborate with a team of four front-line representatives to deliver great experiences.

This role offers growth in product knowledge and opportunities to work on special projects, with a focus on proactive problem solving, clear communication, and attention to detail in a