Customer & Supplier Experience Representative

Silver Fern Farms Limited; Dunedin; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Subsidised health & life insurance

Flexible work policy

Work-life balance

Job summary

Silver Fern Farms Limited is seeking a Customer and Supplier Experience Representative to support farmer suppliers and internal staff. You will handle inbound and outbound calls, manage emails and CRM data, and collaborate with a four-person frontline team to deliver excellent customer experiences.

You will learn about our products and services, support supplier records, and contribute to various projects while maintaining a positive, proactive attitude.

Qualifications

• Demonstrated experience in providing exceptional customer service.
• Excellent written, oral, and interpersonal communication skills.
• A customer-centric approach to problem solving.

Responsibilities

• Inbound and outbound call management.
• Provide outstanding first call resolution for farmers and suppliers.
• Support livestock team with account queries, bookings and inquiries.
• Email, data and CRM management.
• Digital platform support.

Skills

Customer service

Written & verbal communication

Interpersonal skills

Attention to detail

Tools

CRM management

Job description

Our Customer and Supplier Experience Representatives provide a variety of support to our key external suppliers and internal staff. In this varied role, you will have the opportunity to work across our business learning everything you need to know to support our people. You will be responsible for providing excellent customer service, working with a team of four front-line customer experience representatives.

In addition to supporting our farmer suppliers and livestock reps, you will also maintain our supplier records and digital support, build your customer service capability by discovering new communication tactics and grow your expert knowledge about company products and services. You may also be given the opportunity to work on various projects too.

The key tasks would be:

• Inbound and outband call management
• Provide outstanding first call resolution for our farmer suppliers
• Proactively support our livestock team with account queries, bookings and enquiries
• Email, data and CRM management
• Digital platform support

You will be energetic and have a can-do attitude. You should be motivated to support others and have a keen desire to work with a team that deliver good customer experiences to everyone that contacts us. In addition you will have;

• Demonstrated experience in providing exceptional customer service
• Excellent written, oral, and interpersonal communication skills
• A customer-centric approach to problem solving, able to provide proactive, friendly and helpful experiences
• Keen attention to detail with ability to prioritise and multitask

Te Ahurea | Why work at Silver Fern Farms?

Silver Fern Farms are all about Creating Goodness from the Farms the World Needs. Creating goodness is about taking a broader view of what goodness means and how we can create it and the impact it can have. That Goodness is created through the work of our People, the skill & expertise of our Farmers and our customers around the globe. 'Goodness' is also about being good to people and communities, animal welfare, and showing care and respect for the environment.

We offer subsidised health and life insurance, and the opportunity to continuously learn and develop and we support a work life balance with our flexible work policy.

Silver Fern Farms welcomes people from all backgrounds and walks of life. We are proud to have a diverse and inclusive environment and are committed to providing equal opportunities for all team members and applicants. Come and create goodness together with us.

You can see more about our commitments to our people and their work by visiting our Belong Here webpage: https://careers.silverfernfarms.com/nz/en/belong-here