Customer Success & Sales Support Coordinator

PeoplePlus; Gisborne; On-site; NZD 45,000 - 65,000; Full time

Job summary

Pultron is seeking a organised, customer-focused professional to join our Gisborne team as a Customer Services & Sales Support. You’ll be the link between customers, Account Managers, Logistics and Production, guiding orders from enquiry through to dispatch.

This busy role rewards a proactive, detail-oriented approach and a passion for exceptional service. Key responsibilities include processing orders, updating customers on progress, coordinating with planning and logistics, and handling export

Qualifications

• Experience in customer service, sales support, logistics, administration or coordination roles.
• Excellent organisational skills and high attention to detail.
• Strong computer literacy and ability to learn new systems.

Responsibilities

• Process and manage customer sales orders from entry to dispatch and invoicing.
• Keep customers updated on order progress, shipping, and delivery.
• Collaborate with Planning, Production, and Logistics to meet delivery deadlines.
• Prepare export documentation and compliance paperwork.
• Maintain accurate customer, pricing, and product data in systems.
• Support month-end reporting, invoicing, and stock reconciliation.
• Assist Business Development Manager with sales administration and customer support.
• Build strong customer relationships and deliver outstanding service.

Skills

Customer service

Sales support

Logistics coordination

Administration

Communication

Tools

Accredo/PRS

Job description

Pultron is seeking a organised, customer-focused professional to join our Gisborne team as a Customer Services & Sales Support. You’ll be the link between customers, Account Managers, Logistics and Production, guiding orders from enquiry through to dispatch.

This busy role rewards a proactive, detail-oriented approach and a passion for exceptional service. Key responsibilities include processing orders, updating customers on progress, coordinating with planning and logistics, and handling export