Sales Operations Coordinator

Poulter Family Wines; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

Poulter Family Wines in Auckland is seeking a highly organized Sales Administrator to support our sales operations and customer relationships across New Zealand and export markets. You will manage day-to-day customer account administration, orders, pricing, promotions, and reporting, acting as the main contact for customer inquiries and collaborating with Sales, Finance and Territory Managers.

This role requires experience in sales administration, strong Excel skills, and a proactive,

Qualifications

• Experience in sales administration, customer service or FMCG administration.
• Experience in fast-paced commercial environments.
• Proficient in Excel and business systems.
• Experience managing customer orders and account information.

Responsibilities

• Process and manage customer orders, export orders and VMI replenishment orders.
• Act as the first point of contact for customer account queries and support requests.
• Process rebates, credits, and reconciliations accurately in a timely manner.
• Maintain customer master data, pricing list files, customer records and templates.
• Maintain promotional calendars, schedules and pricing change communications.
• Resolve delivery issues, including non-delivery, damaged stock and shortages.
• Prepare and distribute sales reports and commercial information to relevant parties.
• Provide ongoing support to Territory Managers and the Sales team.
• Support the Finance Team with reporting and administration.

Skills

Sales administration

Customer service

FMCG knowledge

Excel proficiency

Data reporting

Tools

Microsoft Excel

ERP systems

Job description

Poulter Family Wines in Auckland is seeking a highly organized Sales Administrator to support our sales operations and customer relationships across New Zealand and export markets. You will manage day-to-day customer account administration, orders, pricing, promotions, and reporting, acting as the main contact for customer inquiries and collaborating with Sales, Finance and Territory Managers.

This role requires experience in sales administration, strong Excel skills, and a proactive,