Sales Administrator

Poulter Family Wines; Auckland; On-site; NZD 50,000 - 65,000; Full time

Job summary

Poulter Family Wines in Auckland is seeking a highly organized Sales Administrator to support our sales operations and customer relationships across New Zealand and export markets. You will manage day-to-day customer account administration, orders, pricing, promotions, and reporting, acting as the main contact for customer inquiries and collaborating with Sales, Finance and Territory Managers.

This role requires experience in sales administration, strong Excel skills, and a proactive,

Qualifications

• Experience in sales administration, customer service or FMCG administration.
• Experience in fast-paced commercial environments.
• Proficient in Excel and business systems.
• Experience managing customer orders and account information.

Responsibilities

• Process and manage customer orders, export orders and VMI replenishment orders.
• Act as the first point of contact for customer account queries and support requests.
• Process rebates, credits, and reconciliations accurately in a timely manner.
• Maintain customer master data, pricing list files, customer records and templates.
• Maintain promotional calendars, schedules and pricing change communications.
• Resolve delivery issues, including non-delivery, damaged stock and shortages.
• Prepare and distribute sales reports and commercial information to relevant parties.
• Provide ongoing support to Territory Managers and the Sales team.
• Support the Finance Team with reporting and administration.

Skills

Sales administration

Customer service

FMCG knowledge

Excel proficiency

Data reporting

Tools

Microsoft Excel

ERP systems

Job description

Responsible for supporting the sales function through the administration of customer accounts, orders, pricing, promotions, and reporting. This role acts as a key link between customers and the Sales team, Territory Managers, and internal teams to ensure sales processes run smoothly, customer requirements are met, and commercial plans are effectively delivered.

About Us

Poulter Group is a proudly 100% family‑owned New Zealand business built on hard work, care for our people, and a commitment to doing things properly. From orchard to vineyard, winery to bottling line, we grow, harvest, craft, bottle, and deliver quality wine through a vertically integrated, resilient, and future‑focused operation. As ONE team, we are building a strong, profitable, and sustainable wine and produce business for the next generation.

About the Role

Poulter Family Wines is seeking a highly organised, customer-focused and proactive Sales Administrator to join our growing team. This is an exciting opportunity to play a key role in supporting our sales operations and customer relationships across New Zealand and export markets. This is a critical role in supporting the Poulter Family Wines sales function. You’ll be managing day-to-day customer account administration, sales processes, reporting, pricing, promotions, and order management.

As the primary point of contact for customer account enquiries, you’ll play a key role in supporting the Sales team and Territory Managers, ensuring they have the information and administration they need to effectively manage customer relationships and deliver on commercial plans.

You will work closely with the Head of Manufacturing and Sales, partnering with the Sales and Finance teams, Territory Managers, Planner, Export and Import Sales teams, customers, and distribution partners to ensure sales operations run smoothly and customer requirements are met.

Your duties and responsibilities include:

• Process and manage customer orders, export orders and VMI replenishment orders.
• Act as the first point of contact for customer account queries and support requests.
• Process rebates, scan rebates, credits and reconciliations accurately in a timely manner.
• Maintain customer master data, pricing list files, customer records and templates.
• Maintain promotional calendars, schedules and pricing change communications.
• Resolve delivery issues, including non-delivery, damaged stock and shortages.
• Prepare and distribute sales reports and commercial information to relevant parties.
• Provide ongoing support to Territory Managers and the Sales team.
• Support the Finance Team with reporting and administration.

Qualifications & Experience

• Experience in sales administration, customer service or FMCG administration.
• Previous experience working in a fast‑paced commercial environment.
• Experience using Microsoft Excel and other business systems.
• Experience managing customer orders, account information or sales administration would be advantageous.

Personal Attributes

You will bring:

• Professional and approachable manner when dealing with customers and internal stakeholders.
• Positive and solutions-focused attitude.
• Calm and composed when managing competing priorities or resolving customer issues.
• Reliable and dependable, with a strong commitment to completing tasks accurately and on time.
• Proactive and willing to take ownership of tasks and follow issues through to resolution.
• Team-oriented and willing to support colleagues across the wider business when required.
• Adaptable and comfortable working in a changing and fast-paced commercial environment.

If you would like to learn more about the role or what it is like to be part of our team, please get in touch at [e-mail].