Customer Services and Sales Support

PeoplePlus; Gisborne; On-site; NZD 45,000 - 65,000; Full time

Job summary

Pultron is seeking a organised, customer-focused professional to join our Gisborne team as a Customer Services & Sales Support. You’ll be the link between customers, Account Managers, Logistics and Production, guiding orders from enquiry through to dispatch.

This busy role rewards a proactive, detail-oriented approach and a passion for exceptional service. Key responsibilities include processing orders, updating customers on progress, coordinating with planning and logistics, and handling export

Qualifications

• Experience in customer service, sales support, logistics, administration or coordination roles.
• Excellent organisational skills and high attention to detail.
• Strong computer literacy and ability to learn new systems.

Responsibilities

• Process and manage customer sales orders from entry to dispatch and invoicing.
• Keep customers updated on order progress, shipping, and delivery.
• Collaborate with Planning, Production, and Logistics to meet delivery deadlines.
• Prepare export documentation and compliance paperwork.
• Maintain accurate customer, pricing, and product data in systems.
• Support month-end reporting, invoicing, and stock reconciliation.
• Assist Business Development Manager with sales administration and customer support.
• Build strong customer relationships and deliver outstanding service.

Skills

Customer service

Sales support

Logistics coordination

Administration

Communication

Tools

Accredo/PRS

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Pultron is continuing to grow, both here in New Zealand and internationally, and we're looking for an organised, customer-focused professional to join our team. As our Customer Services & Sales Support person, you'll be the vital link between our customers, Account Manager, Logistics and Production teams, ensuring orders move seamlessly from enquiry through to dispatch. This is a busy, fast-paced role where no two days are the same, making it ideal for someone who enjoys variety, thrives on keeping things organised, and takes pride in delivering exceptional customer service.

What you’ll be doing

• Processing and managing customer sales orders from entry through to dispatch and invoicing


• Keeping customers informed with regular updates on order progress, shipping and delivery


• Working closely with our Planning, Production and Logistics teams to ensure delivery deadlines are met


• Preparing export documentation, including bills of lading, test certificates and other compliance paperwork


• Maintaining accurate customer, pricing, and product information across our systems (Accredo/PRS)


• Supporting month-end reporting, invoicing and stock reconciliation


• Assisting our Business Development Manager with sales administration and customer support


• Building strong relationships with customers while providing outstanding service

What we’re looking for

We're looking for someone who takes pride in doing things well, enjoys working at pace, and thrives in a role where organisation and communication are key.

You’ll also bring:

• Previous experience in customer service, sales support, logistics, administration or a similar coordination role


• Excellent organisational skills and exceptional attention to detail


• Strong computer literacy and confidence learning new systems


• Outstanding written and verbal communication skills


• The ability to manage multiple priorities while remaining calm under pressure


• A proactive, solutions-focused approach and a genuine willingness to pitch in where needed


• A customer-first mindset and the ability to build positive working relationships

Why Pultron?

Pultron is a proudly New Zealand-owned manufacturer with more than 40 years of innovation behind us. From our Gisborne headquarters, we design and manufacture world-leading composite products that are used across New Zealand and around the globe. When you join Pultron, you'll become part of a supportive, down-to-earth team where your contribution is valued, your ideas are welcomed, and you'll have the opportunity to grow alongside a business with an exciting future.