Customer Success Partner

A.P. Moller - Maersk; Auckland; On-site; NZD 70,000 - 110,000; Full time

Job summary

Maersk in Auckland, New Zealand is seeking a Customer Success Partner to develop and deepen customer relationships, promoting retention and loyalty while supporting the Area Sales Team to ensure customers achieve their expected business outcomes with Maersk solutions.

The role is based in Auckland, New Zealand, and requires collaboration across Sales, Product, Operations, CX, Finance, and other internal stakeholders to deliver seamless customer outcomes, drive adoption, renewals, and account

Qualifications

• Experience in account management and maintaining customer relationships.
• Strong communication and interpersonal skills.
• Understanding of how a product solves customer pains and adds value.
• Ability to coordinate with cross-functional teams to deliver customer outcomes.

Responsibilities

• Partner with Sales to strengthen customer relationships and drive growth opportunities.
• Support Sales in developing strategies aligned to customer goals and priorities.
• Monitor customer performance and drive adoption, retention, and business growth.
• Act as customer advocate and coordinate effective issue resolution to support satisfaction and commercial outcomes.
• Collaborate with Sales to ensure timely tender responses and successful proposals.
• Coordinate quoting, pricing, contracting, and implementation activities for customer opportunities.

Skills

Account management

Commercial knowledge

Communication skills

Stakeholder management

Product understanding

Job description

What we offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

The Position

The Customer Success Partner will be responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions. The role is based in Auckland, New Zealand.

Key Responsibilities

• Partner closely with Sales teams through established engagement channels, helping strengthen customer relationships, accelerate growth opportunities, and ensure customers realize maximum value from their investment with Maersk.
• Support Sales in developing and executing customer growth strategies by aligning internal stakeholders to customer business goals and priorities.
• Monitor customer performance against agreed objectives, proactively identifying opportunities and risks, and working with Sales to drive adoption, retention, and business growth.
• Act as a customer advocate, addressing customer needs and coordinating effective issue resolution to support both customer satisfaction and commercial outcomes.
• Manage customer allocation programs and collaborate with customers and Sales teams to ensure delivery against agreed commitments.
• Support the Sales team in managing tender opportunities by coordinating cross-functional inputs and ensuring competitive, customer-focused proposals are delivered on time.
• Coordinate quoting, pricing, contracting, and implementation activities, enabling efficient execution of customer opportunities and commercial agreements.
• Drive timely contract renewals and contract management activities, partnering with Sales to maximize retention and minimize revenue risk.
• Facilitate customer business reviews, account planning sessions, and pipeline discussions, providing insights that support growth, retention, and account development.
• Build strong relationships across Sales, Product, Operations, CX, Finance, and other internal stakeholders to deliver seamless customer outcomes and support sales success.
• Identify opportunities for service expansion, cross-selling, and upselling, collaborating with Sales teams to convert opportunities into sustainable growth.

Accountable for

• Contract compliance and governance
• Customer retention and renewal success
• Invoice quality and issue resolution
• Delivery of customer commitments
• Customer satisfaction and Net Promoter Score (NPS)
• Volume growth and commercial performance
• Customer adoption and value realization

What we are looking for

• Account management execution
• Commercial knowledge
• Excellent communication skills
• Customer relations and stakeholder management skills
• High-level product understanding including how it solves different customer pains
• New Zealand PR, Citizenship, or unrestricted work rights are required for this role.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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