Sales Support Coordinator

American President Lines; Auckland; On-site; NZD 65,000 - 80,000; Full time

Benefits offered by this job

Study leave and study reimbursement

Flexible working options

Life Insurance benefits along with…

Employee Wellbeing Support – TELUS/健康等

Volunteer initiatives

Access to learning resources

Career development opportunities

Job summary

CMA CGM Group in Auckland, New Zealand, is seeking a Sales Support Coordinator to assist pricing, quotations, and contract documentation, while supporting the sales team and promoting our digital platforms.

The role requires strong communication, pricing accuracy, and collaboration with internal teams to ensure smooth bookings and service excellence. Permanent, full-time role based in Auckland with comprehensive benefits.

Qualifications

• Experience in sales support, customer service, or the shipping, logistics, or supply chain industry.
• Strong communication and relationship-building skills with a customer-focused approach.
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
• High attention to detail and strong analytical skills when managing pricing, quotations, and contracts.
• Proficiency in Microsoft Office and the ability to quickly learn internal systems and digital platforms.

Responsibilities

• Prepare accurate pricing, quotations, and contract documentation across all trades in a timely manner.
• Support the sales team by managing customer enquiries, following up on quotations, and assisting with tender submissions.
• Promote CMA CGM Group's digital platforms and value-added services to customers.
• Liaise with internal teams to resolve customer, booking, pricing, and operational issues.
• Maintain accurate pricing, contract, and system data to ensure compliance, billing accuracy, and service excellence.

Skills

Sales support

Customer service

Shipping & logistics

Pricing & quotations

Microsoft Office

Job description

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ID: 587191

Location: Auckland, NZ

Join our diverse Oceania team in Auckland , Aotearoa and grow your career with us!

We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale.

ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, South Asia, Papua New Guinea, and the Pacific Islands.

Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

About the Role:

Reporting to: Sales Support Supervisor
Employment Type:Permanent, Full-Time
Work Location:Auckland, New Zealand

TheSales Support Coordinator handles pricing and quotation requests, supports the sales team with customer follow-up and digital platform assistance, promotes group services, and ensures all bookings have valid quotation references for processing.

The role and responsibilities will include:

• Prepare accurate pricing, quotations, and contract documentation across all trades in a timely manner.


• Support the sales team by managing customer enquiries, following up on quotations, and assisting with tender submissions.


• Promote CMA CGM Group's digital platforms and value-added services to customers.


• Liaise with internal teams to resolve customer, booking, pricing, and operational issues.


• Maintain accurate pricing, contract, and system data to ensure compliance, billing accuracy, and service excellence.

To be successful in this role, you will need:

• Experience in sales support, customer service, or the shipping, logistics, or supply chain industry.


• Strong communication and relationship-building skills with a customer-focused approach.


• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.


• High attention to detail and strong analytical skills when managing pricing, quotations, and contracts.


• Proficiency in Microsoft Office and the ability to quickly learn internal systems and digital platforms

Eligibility Requirements

• Applicants must have full working rights in New Zealand. Visa sponsorship is not available for this role.


• We’re building our team locally and are looking for people who want to grow with us and contribute to our whānau here in Aotearoa; applications from overseas candidates expecting remote work will not be considered.

Kia ora, Talofa, Halo – we welcome all local talent ready to join our diverse Oceania team!

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it’s our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues.

We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests.
In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees.

The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, promoting equity and inclusion in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Some of our other benefits include:

• Study leave and study reimbursement


• Flexible working options


• Life Insurance benefits along with subsidized Health Insurance Complimentary Birthday Leave


• Employee Wellbeing Support – Mental, cultural, financial, and health resources, including TELUS Health


• Opportunity to participate in volunteer initiatives


• Access to 3000+ learning resources and courses


• Opportunity for career development in Asia Pacific, Europe and other office locations globally

Our Commitment to Diversity

At CMA CGM, we take pride in being one of the most culturally diverse organisations locally and globally, fostering a respectful, inclusive, and collaborative environment where all employees can thrive. Our strength lies in our people, and embedding Diversity, Equity, and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we harness the unique perspectives and experiences of our teams, benefiting our employees, customers, and the communities we serve. We welcome and encourage applications from all qualified individuals, and celebrate the variety of backgrounds, experiences, and perspectives that make our teams stronger.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.