Customer Success Partner - Growth & Retention

A.P. Moller - Maersk

Auckland

On-site

NZD 70,000 - 110,000

Full time

7 days ago

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Job summary

Maersk in Auckland, New Zealand is seeking a Customer Success Partner to develop and deepen customer relationships, promoting retention and loyalty while supporting the Area Sales Team to ensure customers achieve their expected business outcomes with Maersk solutions.

The role is based in Auckland, New Zealand, and requires collaboration across Sales, Product, Operations, CX, Finance, and other internal stakeholders to deliver seamless customer outcomes, drive adoption, renewals, and account

Qualifications

Experience in account management and maintaining customer relationships.
Strong communication and interpersonal skills.
Understanding of how a product solves customer pains and adds value.
Ability to coordinate with cross-functional teams to deliver customer outcomes.

Responsibilities

Partner with Sales to strengthen customer relationships and drive growth opportunities.
Support Sales in developing strategies aligned to customer goals and priorities.
Monitor customer performance and drive adoption, retention, and business growth.
Act as customer advocate and coordinate effective issue resolution to support satisfaction and commercial outcomes.
Collaborate with Sales to ensure timely tender responses and successful proposals.
Coordinate quoting, pricing, contracting, and implementation activities for customer opportunities.