Customer Success Partner

Damco Spain SL; Auckland; On-site; NZD 90,000 - 150,000; Full time

Job summary

Maersk seeks a Customer Success Partner based in Auckland, New Zealand, to develop and nurture valuable relationships with customers and collaborate with the Area Sales Team to ensure outcomes with Maersk solutions. The role focuses on retention, revenue growth, and customer advocacy in a high-paced, diverse environment.

You will engage with cross-functional teams to deliver seamless customer experiences, monitor performance, and drive timely contract renewals and expansions across the customer

Qualifications

• Commercial knowledge across customer lifecycle.
• Strong customer relations and stakeholder management.
• High-level product understanding and value proposition.

Responsibilities

• Partner with Sales to strengthen customer relationships and identify growth opportunities.
• Support Sales in developing strategies aligned with customer goals and priorities.
• Monitor customer performance and identify opportunities/risks to drive adoption and retention.
• Advocate for customers and coordinate effective issue resolution to support satisfaction and outcomes.
• Manage customer allocation programs and ensure delivery against commitments.
• Assist Sales in tender opportunities by coordinating cross-functional inputs and timely proposals.
• Coordinate quoting, pricing, contracting and implementation activities.
• Drive contract renewals and manage related activities to maximize retention and revenue.
• Facilitate business reviews, account planning and pipeline discussions to support growth and development.
• Build strong relationships across Sales, Product, Operations, CX, Finance and other stakeholders.
• Identify cross-selling and upsell opportunities with Sales to achieve sustainable growth.

Skills

Commercial knowledge

Customer relations

Product understanding

Job description

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

The Position

The Customer Success Partner will be responsible for developingcustomerrelationships that promote retention and loyalty. They will support and work together with the Area Sales Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions. The role is based in Auckland, New Zealand.

Key Responsibilities

• Partner closely with Sales teams through established engagement channels, helping strengthen customer relationships, accelerate growth opportunities, and ensure customers realize maximum value from their investment with Maersk.
• Support Sales in developing and executing customer growth strategies by aligning internal stakeholders to customer business goals and priorities.
• Monitor customer performance against agreed objectives, proactively identifying opportunities and risks, and working with Sales to drive adoption, retention, and business growth.
• Act as a customer advocate, addressing customer needs and coordinating effective issue resolution to support both customer satisfaction and commercial outcomes.
• Manage customer allocation programs and collaborate with customers and Sales teams to ensure delivery against agreed commitments.
• Support the Sales team in managing tender opportunities by coordinating cross-functional inputs and ensuring competitive, customer-focused proposals are delivered on time.
• Coordinate quoting, pricing, contracting, and implementation activities, enabling efficient execution of customer opportunities and commercial agreements.
• Drive timely contract renewals and contract management activities, partnering with Sales to maximize retention and minimize revenue risk.
• Facilitate customer business reviews, account planning sessions, and pipeline discussions, providing insights that support growth, retention, and account development.
• Build strong relationships across Sales, Product, Operations, CX, Finance, and other internal stakeholders to deliver seamless customer outcomes and support sales success.
• Identify opportunities for service expansion, cross-selling, and upselling, collaborating with Sales teams to convert opportunities into sustainable growth.

Accountable for:

• Contract compliance and governance
• Customer retention and renewal success
• Invoice quality and issue resolution
• Delivery of customer commitments
  
• Customer satisfaction and Net Promoter Score (NPS)
• Volume growth and commercial performance
• Customer adoption and value realization

What we are looking for:

• Commercial knowledge
• Customer relations and stakeholder management skills
• High-level product understanding including how it solves different customer pains

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .