Customer Success & Growth Partner

Damco Spain SL; Auckland; Hybrid; NZD 90,000 - 150,000; Full time

Job summary

Maersk seeks a Customer Success Partner based in Auckland, New Zealand, to develop and nurture valuable relationships with customers and collaborate with the Area Sales Team to ensure outcomes with Maersk solutions. The role focuses on retention, revenue growth, and customer advocacy in a high-paced, diverse environment.

You will engage with cross-functional teams to deliver seamless customer experiences, monitor performance, and drive timely contract renewals and expansions across the customer

Qualifications

• Commercial knowledge across customer lifecycle.
• Strong customer relations and stakeholder management.
• High-level product understanding and value proposition.

Responsibilities

• Partner with Sales to strengthen customer relationships and identify growth opportunities.
• Support Sales in developing strategies aligned with customer goals and priorities.
• Monitor customer performance and identify opportunities/risks to drive adoption and retention.
• Advocate for customers and coordinate effective issue resolution to support satisfaction and outcomes.
• Manage customer allocation programs and ensure delivery against commitments.
• Assist Sales in tender opportunities by coordinating cross-functional inputs and timely proposals.
• Coordinate quoting, pricing, contracting and implementation activities.
• Drive contract renewals and manage related activities to maximize retention and revenue.
• Facilitate business reviews, account planning and pipeline discussions to support growth and development.
• Build strong relationships across Sales, Product, Operations, CX, Finance and other stakeholders.
• Identify cross-selling and upsell opportunities with Sales to achieve sustainable growth.

Skills

Commercial knowledge

Customer relations

Product understanding

Job description

Maersk seeks a Customer Success Partner based in Auckland, New Zealand, to develop and nurture valuable relationships with customers and collaborate with the Area Sales Team to ensure outcomes with Maersk solutions. The role focuses on retention, revenue growth, and customer advocacy in a high-paced, diverse environment.

You will engage with cross-functional teams to deliver seamless customer experiences, monitor performance, and drive timely contract renewals and expansions across the customer