Community-Focused Customer Service Specialist | Hybrid

Hutt City Council; Wellington; Hybrid; NZD 48,000 - 56,000; Full time

Benefits offered by this job

Free access to Council pools

Discounted memberships / premiums

Flexible working arrangements

Discounts at retailers

Opportunity to grow professionally

Accredited Living Wage Employer

Job summary

Hutt City Council in Lower Hutt is seeking enthusiastic Customer Service Representatives on a full-time fixed-term contract until end of June 2027. The role is based in our vibrant Contact Centre with hybrid working options.

You will be on the front line, handling inquiries via phone, email and face-to-face, delivering an excellent customer experience from a friendly team. Join us to support our community and grow professionally.

Responsibilities

• Front-line contact with customers via phone, email and in-person channels.
• Handle a variety of requests, questions and feedback from diverse customers.
• Provide an awesome customer experience and represent the Council professionally.

Job description

Hutt City Council in Lower Hutt is seeking enthusiastic Customer Service Representatives on a full-time fixed-term contract until end of June 2027. The role is based in our vibrant Contact Centre with hybrid working options.

You will be on the front line, handling inquiries via phone, email and face-to-face, delivering an excellent customer experience from a friendly team. Join us to support our community and grow professionally.