Customer Experience Pro – Hybrid & Community Impact

Hutt City Council; Lower Hutt; Hybrid; NZD 52,000 - 64,000; Full time

Benefits offered by this job

Flexible working arrangements

Accredited Living Wage Employer

Job summary

Hutt City Council is seeking a Customer Service Representative to join our small, vibrant contact centre on a full-time basis (40 hours per week) as a fixed-term contract until end of June 2027. You will be the first point of contact for customers across phone, email and in-person channels from our Lower Hutt building.

Join a friendly, cohesive team with hybrid working options and wellbeing perks. We value delivering an excellent customer experience and supporting our community.

Qualifications

• Strong customer service skills and commitment to providing an awesome customer experience.
• Experience handling inquiries across phone, email and face-to-face channels.

Responsibilities

• Provide front-line customer service via phone, email and in-person interactions.
• Handle a variety of requests and feedback from a diverse range of customers.
• Strive to deliver an excellent customer experience and resolve issues empathetically.

Skills

Customer service

Job description

Hutt City Council is seeking a Customer Service Representative to join our small, vibrant contact centre on a full-time basis (40 hours per week) as a fixed-term contract until end of June 2027. You will be the first point of contact for customers across phone, email and in-person channels from our Lower Hutt building.

Join a friendly, cohesive team with hybrid working options and wellbeing perks. We value delivering an excellent customer experience and supporting our community.