Customer Services Representative

Aotearoa New Zealand Association of Social Workers; Māngere-Ōtāhuhu; On-site; NZD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Birthday off

Career growth

Training

Job summary

ANCRA in Auckland is seeking a customer service representative to support national customers and the wider sales team. You will handle orders, quotes, and inquiries, build strong relationships, and assist with counter service and office administration.

The role emphasizes collaboration, a positive mindset, and clear communication. Experience in industrial retail and proficiency with Microsoft Office are desirable as part of daily activities.

Qualifications

• Previous customer service and office administration experience.
• Industrial retail experience desirable.
• Strong Microsoft Office skills; Business Central desirable.

Responsibilities

• Receiving and processing orders and customer quotes via phone, email, and online enquiries.
• Building and maintaining excellent customer relationships.
• Internal sale support and counter service to our valued customers.
• Office Administration.
• Support of the operations with processing, picking, and packing of goods for dispatch to customers.
• Assist the wider sales and customer services team with day-to-day customer support.

Skills

Customer service

Communication

Team player

Microsoft Office

Tools

Business Central

Job description

ANCRA is a market leader in New Zealand supplying the highest quality Load Restraint, Cargo Care, Cargo Control as well as Pipe Tooling systems across a range of industries throughout the Oceania region.

We are a small, geographically diverse team who take pride in both representing and distributing thehighest quality brands. We providereliable product solutions. Integrity isin our DNA. That is why we are renowned for our unmatchedservice. Our business is growing and to ensure we continue to deliver exceptional customer service we have an opportunity for a customer service representative to join our Auckland branch servicing our national customers and wider sales team.

Benefits

• A competitive remuneration package. Desirable salary + Kiwisaver
• Paid day off on your Birthday: Our team is special to us; you deserve a day off to celebrate your special day with loved ones.
• Career growth opportunities. Supporting long-term career development and opportunities.
• Professional Development & Training: Investment into your professional development including formal training programs, to support your personal and career growth!

About your new role?

This is an excellent opportunity for a customer service professional with either previous experience in an industrial industry or counter sales experience who enjoys a varied position. You will not be afraid to pitch in and support the branch operations who rely on team participation to succeed. Responsibilities include:

Receiving and processing orders and customer quotes via phone, email, and online enquiries.

Building and maintaining excellent customer relationships.

Internal sale support and counter service to our valued customers.

Office Administration.

Support of the operations with processing, picking, and packing of goods for dispatch to customers.

Assist the wider sales and customer services team with day-to-day customer support.

About you.

You are a Customer Service Superstar!

Team player, with a positive attitude towards collaboration

Excellent communicator with a professional manner and approach when interacting with customers.

Previous customer service, office administration experience.

Previous experience in Industrial retail role is desirable.

Strong Microsoft suite skills, Business Central is desirable.