Customer Services Representative

Aotearoa New Zealand Association of Social Workers; Howick; On-site; NZD 50,000 - 60,000; Full time

Job summary

Rhenus Group is seeking a Customer Service Representative in Auckland to act as the key liaison between customers, warehouse operations, transport providers and internal freight teams, ensuring accurate communication and timely processing. This is a Monday to Friday role with after-hours support as needed.

You will manage a growing portfolio of customers, support from quotation through to delivery, build strong customer relationships, and coordinate with internal and external stakeholders to

Qualifications

• 2+ years’ experience in customer service within freight forwarding required.
• Attention to detail and ability to work autonomously and in a team.
• Willingness to visit customers when required.

Responsibilities

• Manage a growing portfolio of existing and new customers.
• Support customers from quotation to final mile delivery and required reporting.
• Build strong relationships with customers and liaise with internal/external stakeholders.

Skills

Customer service experience

Job description

Have you worked out the logistics of your career yet? You will at Rhenus!

The Rhenus Group is a leading logistics service provider with global operations and an annual turnover ofEUR 8.6 billion. Rhenus has39,000 employees across 1,120 sites.The Rhenus Group provides supply chain solutions for a wide variety of different sectors including; multimodal transport operations, warehousing, customs clearance as well as innovative value-added services.

Join our team and thrive in a dynamic company culture rooted in the values ofEntrepreneurship, where innovative thinking is celebratedIntegrity, where honesty and transparency drive our actionsEmpowerment, where each team member is encouraged to take ownership and initiative, andLeadership, where we cultivate a collaborative environment that inspires growth and excellence. At our company, these core values aren't just words on paper – they guide our everyday decisions, foster a supportive community, and drive both individual and collective success.

The Role

Are you highly organised, good with people, and looking to progress your career in transport and logistics?

We’re looking for a motivated Customer Service Representative to join our team. In this role you’ll be the key liaison between customers, warehouse operations, transport providers, and internal freight teams to ensure accurate communication, timely processing, and high service standards. This is a Monday to Friday role, with occasional after-hours support as needed.

What You’ll Be Doing

Manage a growing portfolio of both existing and new customers.

Support customers from initial quotation, order placement right through to final mile delivery and all reporting and system requirements.

Build strong relationships with our customers.

Liaise well with all internal & external stakeholders to achieve our common goals.

What We’re Looking For

You might be a great fit if you:

2+ years’ experience customer service experience in freight forwarding essential

Confident dealing with customers directly

Able to work autonomously and as part of a team

Comfortable visiting customers when required

Likes a supportive team environment

Exposure to a small 3PL operation handling specialised customer products

High attention to detail

Why Join Us?

Career development opportunities within freight forwarding

Supportive and experienced team environment

Stable, full-time role in a growing industry

To be considered, candidates must have the right to work and live in New Zealand.