Customer Services Representative

DuluxGroup Ltd.; Christchurch; On-site; NZD 50,000 - 68,000; Full time

Benefits offered by this job

Life insurance

Total permanent disability insurance

Health insurance

Discounts on DuluxGroup products

KiwiSaver matching up to 4%

Parental leave (20 weeks)

Wellbeing Hub and EAP support

Recognition programs

Job summary

B&D Group in Christchurch is seeking a resilient, customer-focused support specialist to join our busy local customer service team. You will be the link between dealers, customers, sales, operations and manufacturing, handling enquiries, orders and claims with accuracy and professionalism.

Experience in customer service, sales support or administration is preferred; you will need strong communication, stakeholder management and Excel skills.

Qualifications

• Resilient, adaptable and customer-focused professional.
• Highly organised, detail-oriented and accurate.
• Strong communication skills and stakeholder management.
• Experience in customer service, sales support or administration.
• Independent and collaborative work approach; AI tools interest is a plus.

Responsibilities

• Manage dealer and customer enquiries across multiple channels.
• Process orders, pricing requests and customer information accurately.
• Coordinate product, shipment and quality claim resolution.
• Liaise with internal stakeholders to deliver customer outcomes.
• Maintain records and minimise administration errors.
• Proactively communicate with customers and dealers to build relationships.

Skills

Customer service

Communication skills

Excel

Stakeholder management

CRM systems

Tools

Salesforce

CRM systems

Excel

Job description

About Us

Proudly part of the DuluxGroup, B&D Group are the market leader in garage door solutions and technology. Since 1956, B&D has been keeping homes and families safe while manufacturing over 5 million garage doors worldwide.

About Us

Proudly part of the DuluxGroup, B&D Group are the market leader in garage door solutions and technology. Since 1956, B&D has been keeping homes and families safe while manufacturing over 5 million garage doors worldwide.

The company thrives on teamwork, innovation, and employee well-being, believing that success comes from a united team. It champions continuous improvement and bold thinking, encouraging all team members to challenge norms, make a difference and never stop learning. Above all, B&D fosters a people-first culture, offering support, flexibility, and growth opportunities, with work-life balance deeply embedded in its operations.

What You'll Be Doing

A pivotal support role within a close-knit Christchurch customer service team, acting as the key link between dealers, customers, sales, operations and manufacturing. The role is responsible for managing enquiries, orders, claims and issue resolution while delivering an exceptional customer experience in a fast-paced environment. The primary purpose is to provide excellent customer service and process orders, claims and enquiries accurately and professionally.

Responsibilities

• Manage dealer and customer enquiries across multiple channels
• Process orders, pricing requests and customer information accurately
• Coordinate product, shipment and quality claim resolution
• Liaise with internal stakeholders to deliver customer outcomes
• Maintain accurate records and minimise administration errors
• Proactively communicate with customers and dealers to build strong relationships
• Follow customer queries through to resolution and escape issues when required

Our Benefits

• Let us support you with Life, total permanent disability and Health Insurance
• Exclusive discounts on DuluxGroup products and partner offers
• We will match up to 4% of your salary to Kiwisaver
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave
• Market leading learning, development and career pathways
• Access to our Wellbeing Hub and full EAP support
• Recognition programs that celebrate your impact

What We're Looking For

We're looking for a resilient, adaptable and customer-focused professional who enjoys building relationships and delivering outcomes in a busy environment. You'll be highly organised, detail-oriented and comfortable managing multiple priorities while maintaining high levels of accuracy. Strong communication skills are essential, as you'll work closely with customers, dealers and internal stakeholders across the business.

Experience in customer service, sales support or administration will set you up for success, along with strong stakeholder management skills and the ability to work both independently and collaboratively. Experience with Salesforce or other CRM systems, strong Excel capability, knowledge of New Zealand geography and an interest in AI tools or emerging technology would be advantageous.

Why Join Us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.

By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.