Customer Experience & Orders Specialist

DuluxGroup Ltd.; Christchurch; On-site; NZD 50,000 - 68,000; Full time

Benefits offered by this job

Life insurance

Total permanent disability insurance

Health insurance

Discounts on DuluxGroup products

KiwiSaver matching up to 4%

Parental leave (20 weeks)

Wellbeing Hub and EAP support

Recognition programs

Job summary

B&D Group in Christchurch is seeking a resilient, customer-focused support specialist to join our busy local customer service team. You will be the link between dealers, customers, sales, operations and manufacturing, handling enquiries, orders and claims with accuracy and professionalism.

Experience in customer service, sales support or administration is preferred; you will need strong communication, stakeholder management and Excel skills.

Qualifications

• Resilient, adaptable and customer-focused professional.
• Highly organised, detail-oriented and accurate.
• Strong communication skills and stakeholder management.
• Experience in customer service, sales support or administration.
• Independent and collaborative work approach; AI tools interest is a plus.

Responsibilities

• Manage dealer and customer enquiries across multiple channels.
• Process orders, pricing requests and customer information accurately.
• Coordinate product, shipment and quality claim resolution.
• Liaise with internal stakeholders to deliver customer outcomes.
• Maintain records and minimise administration errors.
• Proactively communicate with customers and dealers to build relationships.

Skills

Customer service

Communication skills

Excel

Stakeholder management

CRM systems

Tools

Salesforce

CRM systems

Excel

Job description

B&D Group in Christchurch is seeking a resilient, customer-focused support specialist to join our busy local customer service team. You will be the link between dealers, customers, sales, operations and manufacturing, handling enquiries, orders and claims with accuracy and professionalism.

Experience in customer service, sales support or administration is preferred; you will need strong communication, stakeholder management and Excel skills.