Customer Services Representative

Dulux Group; Christchurch; On-site; NZD 48,000 - 62,000; Full time

Benefits offered by this job

Life Insurance

Total permanent disability insurance

Health Insurance

KiwiSaver matching

Parental leave 20 weeks

Discounts on DuluxGroup products

Learning and career development

Wellbeing Hub / EAP

Job summary

DuluxGroup in Christchurch, Canterbury, NZ is seeking a resilient Customer Services Representative to join a close-knit team. You will act as the key link between dealers, customers, sales, operations and manufacturing, handling enquiries, orders, claims and issue resolution in a fast-paced environment.

You value accuracy, organisation and clear communication. Experience in customer service, sales support or administration helps, and familiarity with Salesforce and Excel is advantageous.

Qualifications

• Experience in customer service, sales support or administration will set you up for success.
• Strong communication skills with customers, dealers and internal stakeholders.
• Ability to manage multiple priorities with accuracy and attention to detail.

Responsibilities

• Manage dealer and customer inquiries across multiple channels.
• Process orders, pricing requests and customer information accurately.
• Coordinate product, shipment and quality claim resolution.
• Liaise with internal stakeholders to deliver customer outcomes.
• Maintain accurate records and minimise administration errors.
• Proactively communicate with customers and dealers to build relationships.
• Follow queries through to resolution and escalate issues when required.

Skills

Customer service

Communication

Stakeholder management

Organisational skills

Attention to detail

Education

CRM systems experience

Tools

Salesforce

Excel

Job description

ApplyJob no: XGRHH
Category: Call Centre & Customer Service, Customer Services Representative

• Join a supportive, close-knit team where your work genuinely makes a difference
• Enjoy a varied, fast-paced role where no two days are the same
• Work with a down-to-earth team that values collaboration, humour and support

About Us

Proudly part of the DuluxGroup, B&D Group are the market leader in garage door solutions and technology. Since 1956, B&D has been keeping homes and families safe while manufacturing over 5 million garage doors worldwide.

The company thrives on teamwork, innovation, and employee well-being, believing that success comes from a united team. It champions continuous improvement and bold thinking, encouraging all team members to challenge norms, make a difference and never stop learning. Above all, B&D fosters a people-first culture, offering support, flexibility, and growth opportunities, with work-life balance deeply embedded in its operations.

What you'll be doing

A pivotal support role within a close-knit Christchurch customer service team, acting as the key link between dealers, customers, sales, operations and manufacturing. The role is responsible for managing enquiries, orders, claims and issue resolution while delivering an exceptional customer experience in a fast-paced environment. The primary purpose is to provide excellent customer service and process orders, claims and enquiries accurately and professionally.

Responsibilities

• Manage dealer and customer enquiries across multiple channels
• Process orders, pricing requests and customer information accurately
• Coordinate product, shipment and quality claim resolution
• Liaise with internal stakeholders to deliver customer outcomes
• Maintain accurate records and minimise administration errors
• Proactively communicate with customers and dealers to build strong relationships
• Follow customer queries through to resolution and **escalate** issues when required
• Let us support you with Life, total permanent disability and Health Insurance
• Exclusive discounts on DuluxGroup products and partner offers
• We will match up to 4% of your salary to Kiwisaver
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave
• Market leading learning, development and career pathways
• Access to our Wellbeing Hub and full EAP support
• Recognition programs that celebrate your impact

What we're looking for

We're looking for a resilient, adaptable and customer-focused professional who enjoys building relationships and delivering outcomes in a busy environment. You'll be highly organised, detail-oriented and comfortable managing multiple priorities while maintaining high levels of accuracy. Strong communication skills are essential, as you'll work closely with customers, dealers and internal stakeholders across the business.

Experience in customer service, sales support or administration will set you up for success, along with strong stakeholder management skills and the ability to work both independently and collaboratively. Experience with Salesforce or other CRM systems, strong Excel capability, knowledge of New Zealand geography and an interest in AI tools or emerging technology would be advantageous.

Why Join Us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.

By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.

Customer Services Representative • Christchurch, Canterbury, NZ