Customer Services Coordinator

Soudal Limited; Horotiu; On-site; NZD 45,000 - 65,000; Full time

Job summary

Soudal New Zealand, based in Hamilton, seeks a Customer Services Coordinator to deliver outstanding customer experiences. You will handle inquiries, process orders accurately, and support Sales, Warehouse, and Finance to ensure smooth order-to-delivery cycles.

You will thrive in a fast-paced environment with strong attention to detail and teamwork, contributing to our continued growth and customer-focused success. NZ residency or valid NZ work visa required.

Qualifications

• Experience in customer service, order processing, or coordination.
• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Organised with time-management skills and prioritisation.
• NZ residency or valid NZ work visa.

Responsibilities

• Be the first point of contact for customers and manage inquiries professionally.
• Process orders accurately and efficiently.
• Collaborate with Sales, Warehouse, Supply Chain and Finance to ensure a seamless experience from order to delivery.
• Coordinate between teams to support customer outcomes and on-time delivery.
• Proactively identify and resolve issues to improve customer service.

Skills

Customer service

Order processing

Administration

Coordination

Communication skills

Attention to detail

Tools

MS Office

CRM software

Job description

Customer-focused organiser seeking a role where service excellence matters

At Soudal New Zealand, we're driven to set new standards on what's possible. Our motivated workforce is taking the challenge to the next level, with ambitious plans for the future and an exciting line-up of initiatives. We are looking for a highly organised and customer-focused individual to join our Customer Services team at our Hamilton headquarters and contribute to our continued success.

THE COMPANY

Soudal is Europe's largest family-owned manufacturer of adhesives, sealants and polyurethane foams supporting the building industry (both trade and DIY) globally. From 34 manufacturing sites around the world, our products are supplied to more than 140 countries. Soudal New Zealand enjoys the perfect balance of global strength and local agility, enabling us to make waves and grow our market share.

Soudal's New Zealand business operates from a modern facility in Hamilton and is home to one of New Zealand's iconic brands, Gorilla.

THE CULTURE

This is not a corporate operation. The ideas, initiative, and commitment our people bring are central to our success. Team members enjoy both the freedom and accountability to make a difference. The culture is inclusive, supportive, and built around passionate people committed to helping the business grow.

We're a team that enjoys rolling up our sleeves, embracing change, solving problems, and celebrating success together.

The Soudal culture is firmly based on our values of Ambitious Bravery, Uncomplicated Sincerity, and Shared Loyalty.

THE ROLE

As our Customer Services Coordinator, you will play a pivotal role in delivering exceptional customer experiences while supporting sales and operational objectives across the business. You will be the first point of contact for many of our customers, ensuring enquiries are managed professionally and orders are processed accurately and efficiently.

This role requires someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding service. Working closely with Sales, Warehouse, Supply Chain, Finance and Operations, you will help ensure customers receive a seamless experience from order placement through to delivery.

THE PERSON

To be successful in this role, you will have:

Previous experience in customer service, order processing, administration, or a similar coordination role.

Excellent communication skills, both written and verbal.

Strong attention to detail and a high level of accuracy.

Exceptional organisational and time management skills.

The ability to prioritise multiple tasks and work effectively in a fast-paced environment.

A proactive approach to problem solving and continuous improvement.

Strong computer skills and experience working with business systems.

A positive, team-oriented attitude and commitment to delivering excellent customer outcomes.

NZ residency or a valid NZ work visa.

WHY JOIN SOUDAL?

If you're looking for an opportunity where your organisational skills, customer focus, and positive attitude can make a real difference, while working alongside a team of passionate people who love what they do, then this could be the opportunity you've been waiting for.

Together we Build the Future.