Customer Services & Checkout Team Member

Mitre 10; Hastings; On-site; NZD 42,000 - 48,000; Full time

Job summary

Mitre10 MEGA Hastings is seeking a friendly, energetic team member for our Checkout and Customer Services team. You’ll be the face of the store, handling enquiries, processing sales, and helping customers find solutions to ensure a positive visit.

This frontline role requires a customer-focused approach, calmness under pressure, and the ability to juggle tasks while using store systems. Prior retail or cashier experience is advantageous, and a weekend roster is required.

Qualifications

• Retail or cashier experience is advantageous.
• Willingness to learn and help customers.
• Good accuracy and attention to detail.
• Organised, proactive and quick to learn.

Responsibilities

• Welcome and assist customers in person and over the phone.
• Process checkout transactions accurately.
• Help customers locate products and find solutions.
• Handle inquiries from customers and team members.
• Deliver an exceptional customer experience at every interaction.
• Roster includes at least one weekend day.

Skills

Customer service

Cashier experience

Multitasking

Attention to detail

Tools

POS system

Job description

Customer Services & Checkout Team Member

At Mitre10 MEGA Hastings, we're proud to be 100% NewZealand owned and operated. As part of a brand trusted by Kiwis nationwide,we're committed to delivering outstanding customer experiences, expert advice,and great value every day.

We're looking for an energetic, customer-focused superstarto join our Checkout and Customer Services team. This is a keyfrontline role where you'll be the friendly face and helpful voice ourcustomers remember, ensuring every visit finishes on a positive note.

Why You'll Love Working with Us

• Join arespected Kiwi brand with a strong reputation
• Enjoya varied role where every day brings something different
• Buildvaluable customer service and retail skills
• Bepart of a busy, growing business that values your contribution

What You'll Be Doing

As the hub of customer service in our store, you'll:

• Welcomeand assist customers with enquiries in person and over the phone
• Processcheck-out transactions efficiently and accurately
• Helpcustomers locate products and find the right solutions
• Handlea variety of customer and team member enquiries
• Thinkon your feet and confidently solve problems when the unexpected happens
• Deliveran exceptional customer experience at every interaction

What We're Looking For

You'll thrive in this role if you:

• Lovehelping people and delivering outstanding customer service
• Remaincalm, positive, and professional in a fast-paced environment
• Haveexcellent attention to detail and a high level of accuracy
• Canconfidently juggle multiple tasks and priorities
• Areorganised, proactive, and quick to learn
• Enjoyworking with technology and different systems
• Bringa positive, can-do attitude to your work every day

Previous retail, customer service or cashier experiencewould be a real advantage, but just as important is your willingness to learnand your passion for helping customers.

Roster

This position is rostered across the week and includes atleast one weekend day.

Ready to Join the Team?

If you're looking for a role where your customer serviceskills will shine and where you'll be part of a trusted Kiwi business thatvalues its people, we'd love to hear from you.