Customer Service - Hardware/Tools - Mitre10 Mega Wānaka

Mitre 10; New Zealand; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Great product discounts

Health insurance discounts

Gym memberships

EBikes

Accommodation benefits

Job summary

Mitre 10 MEGA Wanaka is seeking a customer‑service focused team member for a full‑time role, Tue–Sat, to help customers find the right hardware and tools and provide expert guidance. You will join a supportive team with a great culture and staff perks.

You will bring a passion for customer service, strong communication, multi‑tasking abilities, problem solving, and a keen eye for detail. Physical fitness and teamwork are essential in a busy retail environment.

Qualifications

• Customer-focused service experience is desirable.
• Strong communication and relationship-building skills.
• Ability to learn new products and manage multiple tasks.
• Problem-solving aptitude with high customer standards.
• Excellent attention to detail and accuracy.
• Able to lift products and stay physically fit.
• Collaborative team player.

Responsibilities

• Assist customers to find the right hardware/tools and provide product knowledge.
• Deliver exceptional service and go the extra mile for customers.
• Work on a 5-day week roster (Tue–Sat) and maintain high standards under pressure.
• Support team and contribute to a positive store culture.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Attention to detail

Physical fitness

Teamwork

Job description

Customer Service - Hardware/Tools - Full Time - Tuesday-Saturday

Mitre 10 MEGA Wānaka is a dynamic and fast-growing company with a vision to provide a high level of customer service and expertise to our customers in Wānaka and the surrounding areas.

You’ll be joining a fun, supportive team with a great culture and solid staff perks.

We would bereally keen to hear from you if you have our passion for ensuring our customersget the right product and an exceptional level of service every time they walkthrough our doors - going the extra mile will be the norm for you. This is a Full Time role working 5 days a week, Tuesday-Saturday, on a fixed roster.

You willbring;

• A focus on customer service
• Excellent communication and relationship-buildingskills
• Good multi-tasking skills and ability to learn and understand new products
• Ability to problem-solve and maintainhigh customer standards under pressure
• A very strong attention to detail and accuracy
• No restrictions on liftingproducts and be physically fit and capable
• Ability to work collaboratively with a team

What weprovide;

• Apositive, supportive, professional work environment
• A friendly team culture that makes it feel likea second family
• Development Opportunities. In house and external training and development,to progress your career
• A wide range of roles to allow for futurepromotion or new opportunities. The majority of our managers and leaders havebeen promoted from within the company
• Great discount on all Mitre 10 products
• A suite of perks that includes discounts onhealth insurance, gym memberships, ebikes, other retailer's electronic goods,accommodation, dental care etc

Applicants must be a New Zealand citizen,resident or hold a current open work visa for New Zealand.

Location: Mitre 10 MEGA Wanaka, Otago, Queenstown & Wanaka