Customer Service Tools/Hardware - Mitre10 Mega Wānaka

Mitre 10 (New Zealand) Limited; Wānaka; On-site; NZD 52,000 - 64,000; Full time

Benefits offered by this job

Product discount on Mitre 10 products

Health insurance discounts

Gym membership discounts

E-bikes discounts

Electronics discount

Accommodation support

Dental care

Job summary

Mitre 10 MEGA Wānaka is seeking a customer service representative for our hardware/tools department. This full-time role runs Tuesday to Saturday on a fixed roster, in a dynamic, supportive team.

You will help customers find the right products, communicate clearly, multitask, and maintain high service standards. No limit on lifting, and opportunities for development and staff perks.

Qualifications

• Focus on customer service and helping customers find the right product.
• Excellent communication and relationship-building skills.
• Good multi-tasking and ability to learn new products.
• Problem-solving and maintaining high standards under pressure.
• Good numeracy skills.
• Strong attention to detail and accuracy.
• Physically fit with no restrictions on lifting products.
• Ability to work collaboratively with a team.

Responsibilities

• Provide exceptional customer service and product guidance.
• Assist customers in finding the right hardware/tools.
• Maintain high service standards and respond to inquiries.
• Work on a fixed roster, Tuesday–Saturday, in Wanaka.
• Collaborate with team to ensure a positive store environment.

Skills

Customer service

Communication

Multi-tasking

Product knowledge

Problem solving

Numeracy

Attention to detail

Teamwork

Job description

Mitre 10 MEGA Wānaka

Customer Service - Hardware/Tools - Full Time - Tuesday-Saturday

Mitre 10 MEGA Wānaka is a dynamic and fast-growing company with a vision to provide a high level of customer service and expertise to our customers in Wānaka and the surrounding areas.

Mitre 10 MEGA Wānaka

Customer Service - Hardware/Tools - Full Time - Tuesday-Saturday

Mitre 10 MEGA Wānaka is a dynamic and fast-growing company with a vision to provide a high level of customer service and expertise to our customers in Wānaka and the surrounding areas.

You'll be joining a fun, supportive team with a great culture and solid staff perks.

We would be really keen to hear from you if you have our passion for ensuring our customers get the right product and an exceptional level of service every time they walk through our doors - going the extra mile will be the norm for you.

This is a Full Time role working 5 days a week, Tuesday-Saturday, on a fixed roster.

You will bring;

• A focus on customer service
• Excellent communication and relationship-building skills
• Good multi-tasking skills and ability to learn and understand new products
• Ability to problem-solve and maintain high customer standards under pressure
• Good numeracy skills
• A very strong attention to detail and accuracy
• No restrictions on lifting products and be physically fit and capable
• Ability to work collaboratively with a team

What we provide;

• A positive, supportive, professional work environment
• A friendly team culture that makes it feel like a second family
• Development Opportunities. In house and external training and development, to progress your career
• A wide range of roles to allow for future promotion or new opportunities. The majority of our managers and leaders have been promoted from within the company
• Great discount on all Mitre 10 products
• A suite of perks that includes discounts on health insurance, gym memberships, ebikes, other retailer's electronic goods, accommodation, dental care etc

Applicants must be a New Zealand citizen, resident or hold a current open work visa for New Zealand.