Customer Service Click & Collect

Mitre 10; Christchurch; Hybrid; NZD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly rate

Excellent training and ongoing support

Team member discount card

Corporate discounts through our Mitre

Job summary

Mitre 10 Hornby is seeking a friendly Customer Service Click & Collect team member to join our in‑store team. You will handle customer orders, communicate updates, and ensure orders are fulfilled accurately and on time.

A positive attitude and excellent communication are essential to delivering a high standard of service. Join a family‑owned Christchurch business that values growth, teamwork and ongoing training.

Qualifications

• We are seeking individuals with prior retail experience and a customer‑facing mindset.
• Strong communication skills and a proactive, positive attitude are essential.
• Demonstrated willingness to learn, grow and adapt within a team.
• Ability to work effectively in a busy customer service environment.

Responsibilities

• Process customer orders with in‑store merchandise within set timeframes.
• Monitor and fulfil customer orders and provide clear updates.
• Communicate when orders are complete or if there are availability issues.
• Pack orders to ensure safe pickup and delivery.
• Support across departments as required to meet customer needs.
• Deliver exceptional service and complete the click-and-collect process.
• Replenish stock as needed to keep shelves stocked.

Skills

Retail experience

Excellent communication skills

Positive attitude

Willingness to learn and develop

Job description

Thank you for your interest in this position.

We have received your application from Indeed, so the first step of your application is complete.

To finish your application we will email you further details.

Customer Service Click & Collect

Smith's Mitre 10 Mega is a family-owned and operated Christchurch business which strives to offer exceptional customer service to every customer every time. As a diverse and growing company, our vision is to provide high-quality products, exceptional value, and expert advice, ensuring our customers enjoy a seamless and affordable DIY experience.

This is your opportunity to join our Hornby store and work alongside our continually growing 230 team members as we strive to make our store a number one shopping destination for all trades and DIY enthusiasts.

We’re looking for a passionate customer click & collect team member to join our Customer Service Team. With an outgoing personality, you'll be the last touch point our customers will have so it's essential efficiency and professionalism and a helpful manor is built within you. This is a great opportunity to showcase your bubbly and engaging personality.

What We’re Looking For:

We’re building a team of exceptional people who bring:

• A positive attitude and strong work ethic
• Experience of working in a retail environment - highly desirable
• A willingness to learn, grow and develop
• Have excellent communication skills

Role Details:

This is a full-time permanent position, working Sunday to Thursday 7.00am - 4.00 pm.

You will be:

• Processing customer orders with in-store merchandise within the allocated timeframes
• Monitor and fulfill customer orders
• providing clear communication when orders are complete or if there are availability issues, or locating order concerns / product concerns
• Pack orders to the best of your ability so they are picked up and delivered safely
• A willingness to work across the department as and when required
• Deliver great customer service by seeing the click and collect process through to the end so our customers are satisfied
• Replenish product as and when required

What We Offer:

We value our people and provide a range of benefits to support your growth and wellbeing:

• Competitive hourly rate
• Excellent training and ongoing support
• Team member discount card
• Corporate discounts through our Mitre 10 Team Perks App
• A stable and supportive workplace

• Reports to: Department Team Leader