Sales & Service Support

Fortus Safety; Howick; On-site; NZD 42,000 - 52,000; Full time

Job summary

Fortus Safety, part of the +IMPAC Group, is seeking an exceptional all-rounder to join the East Tamaki branch. You’ll support smooth inward and dispatch operations and assist in the retail shop, delivering an exceptional customer experience with your product knowledge and passion for health and safety.

No two days are the same; you will be rostered on weekends (one Saturday and one Sunday per month when required) to ensure service levels across channels and customers.

Qualifications

• Excellent organisational skills and attention to detail.
• Proficiency in point-of-sale software packages.
• Demonstrated ability to communicate with others at all levels.
• Detail-oriented focus and ability to juggle multiple competing priorities.
• Proven ability to work collaboratively with others.

Responsibilities

• Warehouse duties: storing product, picking, packing, and checking orders.
• Branding area: picking, packing, and sending to branding companies.
• Checking branding received back, folding, packing, and dispatching.
• Inventory control including coordination and maintenance of branch stock levels.
• Maintain accurate accounts sales records and supplier information using company systems.
• Warehouse duties include storing product, picking, packing and checking orders

Skills

Organisational skills

Communication

Attention to detail

Customer service

Teamwork

Tools

Point-of-sale software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fortus Safety is part of the +IMPAC Group, New Zealand's leading health & safety business, encompassing training, advisory, contractor prequalification, and software solutions. We provide industry leading PPE & workwear through our brands - Safeworx and Fortus Safety.

Our East Tamaki branch combines a busy retail trade counter serving walk-in customers with a warehouse operation that picks, packs, and dispatches customer orders received online, by email, and through our sales team - supplying and assisting in all PPE needs.

Unrivalled as one, we stand for safety, delivering best practice guidance, exceptional technical capability and a genuine commitment to helping every customer work safely and confidently.

Our Values

We're family centric, love what we do, are united in purpose and look after each other and our customers

We're practical, understand that Kiwis are innovators and risk takers, and are committed to delivering fit for purpose Health & Safety solutions that make a positive difference

We're up-front, do what we say we'll do, do the right thing and learn from our mistakes

We're focused, hardworking, know where we're going, and are always looking for ways to make Health & Safety easier and more valuable for our customers

About the Role

We're looking for an exceptional all round person, who likes a bit of variety to join our Fortus team. You'll be contributing to the smooth operation of the inwards and dispatch at our East Tamaki Branch.

This role also includes at times helping in the retail shop, serving clients, ensuring that the customer receives an exceptional experience through your knowledge, passion and commitment to providing the best health and safety solutions every time. No two days will be the same. You will also be rostered on weekends - one Saturday and one Sunday per month when required.

Responsibilities

Warehouse duties include storing product, picking, packing, and checking orders

Working in the branding area, picking, packing, and sending to multiple branding companies

Checking branding received back, folding, packing, and dispatching

Inventory control including coordination and maintenance of branch stock levels

Maintain accurate accounts sales records and supplier information using company systems

Warehouse duties include storing product, picking, packing and checking orders

About You

Excellent organisational skills and attention to detail

Proficiency in point-of-sale software packages

Demonstrated ability to communicate with others at all levels

Detail-oriented focus and ability to juggle multiple competing priorities

Proven ability to work collaboratively with others

Excellent listening, negotiation and presentation skills

If you share our values and are looking for a role to join our exciting team. Applications close on Wednesday 2 September 2026.