Customer Service Representative - Montreal Street

Mico; Christchurch; On-site; NZD 28,000 - 39,000; Full time

Benefits offered by this job

Staff buying privileges

Development opportunities

Education Fund

Employee Assistance Program

Job summary

Mico is seeking a customer-focused Trade Counter Assistant in Christchurch, NZ. You will be the first point of contact for trades, homeowners and businesses, assisting with product information, processing sales and supporting stock management.

This 12-month fixed-term role is 40 hours per week, Monday to Friday, with a rostered Saturday morning shift. A reliable team player with strong computer skills and a willingness to learn will thrive in this busy environment.

Qualifications

• Proven experience in customer service and/or retail sales.
• Full clean NZ driver licence.
• Physically fit for manual handling and lifting.
• Comfortable with computers and learning new systems.

Responsibilities

• Greet customers at the Trade Counter with a cheerful, helpful manner.
• Provide product support and technical information.
• Process sales at the Trade Counter.
• Contribute to sales growth within the department.
• Merchandise and run in-store promotions.
• Assist customers with returns or repairs.
• Monitor inventory and perform cycle counts.

Skills

Customer service

Retail sales

Interpersonal skills

Computer literacy

Driver licence

Tools

POS systems

Job description

Description

Reporting to the Branch Manager, this is a varied role where no two days are the same. While most of your time will be spent serving customers on the Trade Counter, you’ll also pitch in across the branch—helping with stock counts, shelf replenishment and general branch duties as needed.As the first point of contact at our Trade Counter, you will interact daily with our customers who are the heart and soul of our business.

• Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service
• Being solutions focused, offering product support and technical information.
• Process sale at our Trade Counter
• Play an integral part of growing sales within this department
• Merchandising and run instore promotions
• Assist customer with any returns or repairs
• Monitoring inventory and cycle counts

This is a 12-month Fix term role offering 40 hours a week Monday – Friday with rostered Saturday (8.30 – 12.30pm).

About you:

To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic.

• Proven experience in a customer service and/or retail sales environment
• Plumbing background will be ideal but not essential if you are keen to learn.
• There will be manual handling, and some heavy lifting required so you’ll need to be physically fit
• Have a Full clean NZ driver licence
• Strong interpersonal skills and ability to build rapport to support our valued customers
• A motivated, self-driven worker, with the skill to work proactively, independently and under pressure
• Be confident with computers and learning new systems

Our benefits:

• Competitive hourly rate and Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Program

Join Us

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match % of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.