Customer Service Representative - Montreal St

FletcherTech; Christchurch; Hybrid; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Staff buying privileges

Employment Education Fund

Employee Assistance Program

Job summary

Fletcher Building Limited is hiring for a permanent full-time role based in Christchurch. You will be involved in delivering products directly to customers, receipting stock into the store system, and assisting with stock put-away and cycle counts. A strong customer focus and reliable team player attitude are essential.

The role runs 40 hours per week, Monday to Friday. Applicants should be physically fit, comfortable with computers, and prepared to work in a busy retail and trade environment.

Qualifications

• Demonstrates strong customer service and a friendly, helpful attitude.
• Excellent interpersonal skills and ability to build rapport with trades, businesses, homeowners.
• Motivated, proactive, able to work independently and in a team.
• Organised approach with reliable, consistent work habits.
• Physically fit and maintains health and safety standards.
• Able to learn new computer systems and operate daily.
• Knowledge or experience in Trade or plumbing is an asset.
• NZ Class 1 driver’s licence is essential; forklift licence is advantageous.

Responsibilities

• Deliver products to customers on-site and ensure accurate receipting into the system.
• Greet customers and provide exceptional service in a busy store environment.
• Keep stock organized and ready for delivery, and secure goods on the delivery truck.
• Check incoming products, receipting into the store system, and update inventory records.
• Stock shelves and perform cycle counts as part of regular stock control.

Skills

Customer service

Interpersonal skills

Teamwork

Organised

Physically fit

Computer literacy

Health & Safety awareness

Self-motivated

Tools

NZ Driver's Licence (Class 1)

Forklift Licence (advantage)

Job description

Reporting to the Assistant Manager, this is a varied role that will see you involved in mainly delivering our products directly to the customer, and ensuring our product is accurately receipted into store. The role will also involve assisting the team with putting stock away and cycle counting.

• Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service
• Ensuring products are organised and ready for delivery and secured to our delivery truck.
• Deliveries to site, communicating with the customer onsite to safely deliver product required.
• Checking product as it arrives into store and receipting into our system
• Stocking shelves and cycle counting

This is a permanent full-time role, working 40 hours a week - Monday to Friday.

About you

To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused, outgoing attitude and strong work ethic.

• Strong interpersonal skills and ability to build rapport to support our valued customers
• A motivated, self-driven worker, with the skill to work proactively, independently and within a team
• Be confident with computers and learning new systems
• Physically fit and a solid health and safety values
• Ideally have some experience/knowledge in the Trade or plumbing industry
• A Full New Zealand class 1 drivers’ licence is essential, and a forklift licence is an advantage, however not essential for this role.
• Competitive hourly rate and Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Program

Join Us

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.