Customer Service Support / Sales Support

Aotearoa New Zealand Association of Social Workers; Maungakiekie-Tāmaki; On-site; NZD 50,000 - 70,000; Full time

Job summary

Aotearoa New Zealand Association of Social Workers is seeking a Sales Support professional in Auckland to help enter customer orders, coordinate delivery schedules and respond to customer inquiries. You will work with scheduling, production and the sales team to ensure accurate delivery dates and timely communication.

Responsibilities include entering sample orders, forecasting with the supply chain, and preparing quotes for new projects and ECN.

Qualifications

• Ability to communicate clearly with customers and internal teams.
• Strong written and verbal communication to keep all stakeholders updated.
• Proactive in establishing channels to ensure timely information flow.

Responsibilities

• Enter customer purchase orders and confirm with customers.
• Coordinate with scheduling and production to ensure delivery dates and inform clients of delays.
• Enter sample orders for sales managers, engineers and customers.
• Trace parcels through carriers or dispatch to find delivery status for customers.
• Enter new customer sales forecasts with the supply chain team.
• Prepare quotes for new projects and ECN.
• Find product codes and prices for customers when required, or assist queries.
• Assist sales account managers with customer requests when required.

Skills

Communication

Interpersonal skills

Tools

ERP software

Microsoft Office

Job description

Enter customer purchase orders and confirm with customers

Work with scheduling and production to ensure the correct delivery dates and any delays are communicated to the clients

Enter sample orders for sales managers, engineers and customers

Trace parcels through carriers or communicate with dispatch to find delivery status for customers

Work with the supply chain department to enter new customer sales forecasts

Prepare customer quote for new projects and ECN

SALES SUPPORT

Find product codes and prices for customers when required, or action is taken to assist the customer with their query

Assist sales account managers with customer requests when required

ABOUT YOU

Understand how to use an ERP software

Understand and use Microsoft Office when required

Establish sound communication channels to ensure the right information gets to the right people at the right time

Provide well thought-out, concise and timely oral and written communication

Build effective relationships with all department managers and employees to achieve solutions for clients

Manage internal relationships, clients, suppliers

Comply with all the Company's policies and procedures

Comply with all Health and Safety procedures