Customer Service Evening Supervisor

Foodstuffs South Island; Gore; On-site; NZD 30,000 - 39,000; Part time

Job summary

New World Gore in Gore, New Zealand, is seeking a Customer Service Evening Supervisor to lead the Customer Service team and oversee end-of-day tasks. This part-time role supports a busy store and focuses on delivering world-class service to customers.

Two permanent roles are available: Wednesday–Saturday 5-9pm (16 hours) and Sunday–Tuesday 5-9pm (12 hours). NZ work rights required; a positive, customer-focused attitude is essential.

Qualifications

• Minimum of 3 years' experience in a retail or customer service environment.
• Strong verbal and written communication skills.
• Ability to work effectively under pressure while maintaining a calm, professional, and positive attitude.

Responsibilities

• Oversee end-of-day tasks for the Customer Service department.
• Ensure daily disciplines are completed to the agreed standard.
• Maintain efficiency at the checkout and follow store procedures.
• Monitor and control security and the flow of customers through the checkouts.
• Ensure all legislative requirements are strictly adhered to by the customer service staff.
• Provide a high level of Customer Service with up-to-date product knowledge and accurate advice.

Skills

Customer service

Team leadership

Communication

Time management

Problem solving

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Job TitleCustomer Service Evening Supervisor/s

LocationGore New World, Gore, New Zealand

Employment TypePart-time

Reports toDepartment Manager

If you are a positive, energetic person that’s committed to providing world class customer service - we’d love to hear from you!

We are currently looking for team members to join our Customer Service team, helping to ensure our customers receive friendly, efficient service. These roles will also include overseeing the completion of all end-of day tasks for the Customer Service department.

We offer training and personal development opportunities and a supportive management structure.

Key Accountabilities:

Operational:

• Ensure that the customer service departments daily disciplines are completed to the agreed standard
• Maintain efficiency at the checkout and follow store procedures
• Monitor and control security and the flow of customers through the checkouts
• Ensure all legislative requirements are strictly adhered to by the customer service staff
• Maintain a high level of personal presentation and actively engage with customers
• Provide a high level of Customer Service by keeping up to date with product knowledge, promotional information and providing accurate advice to customers
• Compliance with Food Hygiene and Food Safety Standards

Cultural:

• Adhere to all New World Gore policies and procedures.
• Follow all store loss prevention procedures and rules and be aware of shoplifters and report suspicious activity or observed shoplifting incidents immediately.
• Contribute to a positive working environment
• Commit to maintaining a strong safety culture where all are accountable to ensure the workplace is a safe environment for everyone in it.
• Provide support to all new and existing staff members and contribute to a positive work environment.
• Minimum of 3 years' experience in a retail or customer service environment.
• Passionate about delivering an exceptional customer experience.
• Ability to work effectively under pressure while maintaining a calm, professional, and positive attitude.
• Strong verbal and written communication skills.
• High level of attention to detail, ensuring accuracy in all customer transactions.
• Demonstrated commitment to Food Safety and Health & Safety standards, ensuring all policies and procedures are consistently followed.
• Strong time management and organisational skills, with the ability to prioritise tasks effectively.
• Takes ownership of responsibilities and demonstrates accountability for actions, decisions, and outcomes.
• Reliable, trustworthy, and able to work both independently and as part of a team.
• Proactive approach to problem-solving and continuous improvement.

Why Join Us?

• Be part of a supportive and locally owned supermarket team.
• On the job training and opportunities for further development
• A dynamic work environment where your contributions make a difference.

There are 2 permanent part-time roles available:

• Wednesday – Saturday 5-9pm (16 hours)
• Sunday- Tuesday 5-9pm (12 hours).

• Applicants must have the legal right to work in New Zealand (NZ citizenship, residency, or valid work visa).
• Gore New World is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace.
• All applications will be treated confidentially and used only for recruitment purposes, in line with the Privacy Act 2020.