Customer Service Specialist - part-time, fixed-term

KiwiRail Freight; Picton; On-site; NZD 28,000 - 33,000; Part time

Benefits offered by this job

Part-time work-life balance

CV enhancement

Penalty rates: double time on Sundays,

Time-and-a-half on Saturdays

Job summary

KiwiRail is hiring a Customer Service Specialist for a part-time, fixed-term role based at Picton Terminal. Hours are 9:30 am to 2:30 pm, seven days on, seven days off, including weekends and public holidays.

You will coordinate passengers and their bookings, assist with ticketing and check-in for both passengers and vehicles, ensure luggage is properly labelled and attended, and provide general travel information and advice to travellers.

Qualifications

• Part-time, fixed-term contract: 40 hours/fortnight.
• Hours: 9:30 am to 2:30 pm, seven days on, seven day off (will include weekends and public holidays).
• Starting October 2026 to April 2027.
• Location: Picton Terminal.

Responsibilities

• Coordinate passengers and their bookings.
• Assist with ticketing and check-in services for both passengers, their vehicles and commercial vehicles.
• Ensure passenger’s luggage is well looked after and properly labelled.
• Provide general travel advice and information to our passengers.

Job description

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Title: Customer Service Specialist - part-time, fixed-term

Customer Service Specialist – part-time – fixed term

• Shift work – 24/7 (will include weekends and public holidays)


• Fixed term contract 40 hours/fortnight


• Starting October 2026 to April 2027


• Picton Terminal

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we'd love to welcome you aboard.

Hours of work will be 9.30 am to 2.30 pm, seven days on, seven day off (will include weekends and public holidays)

We have great summer opportunities for motivated Customer Service Specialists to join our team on a part-time, fixed-term basis, looking after our Interislander and Scenic Train passengers and their luggage.

You will also:

• Coordinate passengers and their bookings


• Assist with ticketing and check-in services for both passengers, their vehicles and commercial vehicles


• Ensure passenger’s luggage is well looked after and properly labelled


• Provide general travel advice and information to our passengers

We are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.

To be successful in this role, you must:

• Be able to think on your feet in a fast-paced environment


• Have a strong customer focus with the ability to relate to people at all levels


• Have a sense of urgency and work with speed and accuracy


• Be a great problem solver


• Maintain your composure and help keep passengers calm in high stress situations


• Have impeccable attention to detail and a talent for multi-tasking


• Have exemplary communicationand interpersonal skills


• Have a moderate level of physical fitness as lifting of passenger's luggage is required

Nōu te rourou | What's in it for you:

• Part-time gives you work/life balance – a chance to earn and still enjoy the summer weather


• Great experience to add to your CV


• Fantastic penal rates (double time on Sun, time and a half on Sat, and time and a quarter for weekday night shifts)

Kua rite, kia rite | Ready to Make a Difference?