Customer Service Representative - Picton Fixed Term

Bluebridge; Blenheim; On-site; NZD 27,552,000 - 37,195,000; Full time

Benefits offered by this job

Competitive hourly rate

Uniform & PPE provided

Comprehensive training

Career progression

Job summary

Bluebridge Cook Strait Ferries in Picton is seeking a Customer Service Representative on a fixed-term basis for the upcoming summer season (September–April). You will be the face of Bluebridge, welcoming passengers at the terminal, handling luggage, and assisting travelers from booking to boarding.

The role involves on-site duties at the Picton Passenger Terminal, shift work across early mornings, late nights, weekends and public holidays, and opportunities to upskill with training.

Qualifications

• Applicants must reside in New Zealand with valid work rights (open visa or residency).
• Pre-employment medical, drug test and Ministry of Justice check required.

Responsibilities

• Greet passengers at the terminal and assist with luggage check-in.
• Answer passenger inquiries and assist with bookings over the phone.
• Marshall vehicles in the port car park and assist with lines.
• Assist with docking/undocking of ships (tie up and let go).
• Work across shifts including mornings, evenings, weekends and public holidays.

Skills

Customer service

Phone support

Luggage handling

Shift work

Multitasking

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service Representative - Picton Fixed Term

Since we first set sail in 2002, here atBluebridge Cook Strait Ferrieswe’ve worked hard to make sure each of our sailings are a unique and memorable experience!

Customer Service Representativesare the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait Ferry crossing from the time of their booking! They welcome our passengers at our terminals, checking in luggage and helping them embark on their journey.

If you come and join us at Bluebridge, you’ll work with great a bunch of people who are committed to providing a fantastic experience for our passengers.

As well as engaging with passengers over the phone and greeting them when they arrive to travel, you’ll also get out and about across the port, car park marshalling and even helping with lines, helping to tie up and let go ships as they arrive and depart. Therefore applicants need to be fit and healthy to be suitablefor the role!

As Bluebridge is a 24 x 7 operation, we need Customer Service Representatives at all hours, so the role involves shift work.

You will work on a fortnightly rotating roster which includes early mornings and late nights, weekends, and public holidays. Fixed-term opportunities are available in our Picton Passenger Terminal team for the upcoming summer season (September-April)

You’ll also get access to out exciting staff benefits:

• A competitive hourly rate
• Full uniform and high-quality Personal Protective Equipment
• Extensive training and great opportunities for further upskilling (first-aid, conflict management and customer care)
• Opportunities to progress within the customer facing teams or internal opportunities within the wider organisation

Your preferred candidate will have a full, cleandriver'slicense!

Applicants for this position must currently reside in New Zealand and have a valid working rights (valid open visa or residency)

Please note, as part of our recruitment process you must satisfy a pre-employment medical, drug test and a Ministry of Justice check to be considered for this position.