Customer Service Representative

Tribe Group; Auckland; On-site; NZD 48,000 - 60,000; Full time

Job summary

Tribe Group in Auckland, New Zealand is seeking a customer-focused support agent to join a busy contact centre. You will respond to inquiries by phone and email, help book people into courses, and provide accurate information while delivering a positive customer experience.

This role works with internal teams to resolve queries and keep customer data up to date. You’ll need at least two years in a service role, clear communication, strong attention to detail, and reliable Monday–Friday

Qualifications

• At least 2 years’ experience in a customer service or contact centre environment.
• Clear and confident communication skills across phone and email.
• Strong attention to detail and the ability to accurately manage customer information.
• Resilience and confidence handling a range of customer queries and challenging conversations.
• A reliable and dependable approach with strong Monday–Friday availability.

Responsibilities

• Answer customer queries by phone and email and assist with bookings.
• Provide accurate information and ensure a positive customer experience.
• Work with internal teams to resolve queries and keep customer data up to date.
• Support customers and booking management.

Job description

About The Opportunity

• Join a busy, customer-focused contact centre within a well-known community organisation.
• Support customers by phone and email, answering queries and helping book people into courses.
• Provide accurate information, process bookings and ensure a positive customer experience.
• Work closely with internal teams to resolve queries and keep customer information up to date.

What You’ll Bring

• At least 2 years’ experience in a customer service or contact centre environment.
• Clear and confident communication skills across phone and email.
• Strong attention to detail and the ability to accurately manage customer information.
• Resilience and confidence handling a range of customer queries and challenging conversations.
• A reliable and dependable approach with strong Monday–Friday availability.

What’s on Offer

• Monday–Friday hours with no weekend work.
• Join a supportive and well-established customer service team.
• Work within an organisation that makes a meaningful difference in New Zealand communities.
• A fast-paced role where you can build on your customer service experience.