Customer Service

Randstad; Canterbury; On-site; NZD 28,000 - 39,000; Part time

Job summary

Randstad in Christchurch is seeking compassionate Support Specialists for a fixed-term contract (through 31 January 2027). This part-time role offers 30 hours per week across five 6-hour shifts, with a flexible roster between 7:00 am and 10:30 pm, seven days a week.

You will be the friendly voice for our national charity, greeting callers, identifying needs, logging information with care, and delivering empathetic, timely support to Kiwis when they need it most.

Qualifications

• Empathy, resilience, and active listening in customer interactions.
• Calm under pressure with the ability to handle challenging calls.
• Clear, kind written and spoken communication across channels.

Responsibilities

• Serve as the warm first point of contact for incoming calls.
• Listen, identify needs and ensure timely, appropriate support.
• Log call information accurately with attention to detail.
• Respond to every call with empathy and understanding.
• Deliver top-notch service that makes a real difference.

Skills

Empathy

Active listening

Clear communication

Education

Secondary School/High School

Job description

Make a Real Difference: Join Our Friendly Support Team in Christchurch!

Are you passionate about helping others and looking for a role where you can make a positive impact on the lives of New Zealanders? Do you want to be part of a wonderful charitable organisation dedicated to supporting Kiwis when they need it most?

We are on the lookout for compassionate, calm individuals to join our team in Christchurch as Support Specialists. This is a chance to be the friendly voice that brings comfort and assistance to people across the country.

Position Highlights:

• Role Type: Fixed-Term Contract (through to 31 January 2027, with potential to transition into permanent roles)
• Hours: Part-time (30 hours per week across five 6-hour shifts)
• Roster: Flexible roster between 7:00 am and 10:30 pm, Monday to Sunday
• Location: Christchurch-based

What You'll Be Doing:

• Serving as the warm, welcoming first point of contact for incoming calls from our diverse community.
• Listening carefully, identifying needs, and ensuring callers receive timely, appropriate support.
• Accurately logging call information with strong attention to detail.
• Responding to every call with genuine empathy and understanding.
• Delivering top-notch service that makes a real difference to everyone you speak with.

Who We're Looking For: You don't necessarily need call centre experience—we welcome backgrounds of all kinds! Most importantly, you are:

• Naturally empathetic, resilient, and an active listener.
• Calm and collected under pressure, capable of handling challenging situations with grace.
• A clear, kind communicator in both spoken and written interactions.
• Flexible and available to work 6-hour rostered shifts across the 7:00 am - 10:30 pm window, 7 days a week.

Why Apply?

This is a fantastic opportunity to contribute meaningfully to a national charity while enjoying structured, part-time hours with the potential for long-term permanent opportunities.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Contact Centre, Customer Service

education

Secondary School/High School