Public Sector Customer Service Specialist

Madison Recruitment; Palmerston North; On-site; NZD 34,000 - 47,000; Full time

Job summary

Madison Recruitment is seeking a Customer Service professional for a government agency in Palmerston North. You will handle a high-volume inbound contact centre, delivering accurate information with empathy and professionalism.

The role requires flexibility for a 7-day roster, partial week hours (25–40 per week), and a paid training period. This long-term temporary assignment offers potential extensions and career growth in the public sector.

Qualifications

• Strong verbal and written communication skills.
• Calm, empathetic and solutions-focused approach.
• Tech-savvy with the ability to learn new systems quickly.
• Excellent attention to detail and multitasking skills.

Responsibilities

• Answering inbound phone calls from members of the public.
• Providing accurate information and resolving customer queries.
• Logging information into internal systems.
• Managing customer interactions with professionalism and empathy.
• Navigating multiple systems in a fast-paced environment.
• Escalating complex matters to the appropriate teams.

Skills

Verbal and written communication

Calm under pressure

Empathy and customer focus

Tech‑savvy / quick learner

Attention to detail

Multitasking

Team oriented

Job description

Madison Recruitment is seeking a Customer Service professional for a government agency in Palmerston North. You will handle a high-volume inbound contact centre, delivering accurate information with empathy and professionalism.

The role requires flexibility for a 7-day roster, partial week hours (25–40 per week), and a paid training period. This long-term temporary assignment offers potential extensions and career growth in the public sector.