Ambassador

Aotearoa New Zealand Association of Social Workers; Queenstown; On-site; NZD 28,000 - 36,000; Full time

Job summary

Planebiz 2015 is seeking ambassadors to support passengers with a warm, patient and empathetic approach at Queenstown airport. You will assist special needs travellers, manage queues at check-in, support boarding at gates and help keep aircraft clean, contributing to a safe and welcoming journey for every passenger.

Candidates should be flexible for a 24/7 roster, hold a driver license, and bring a travel qualification if possible; full training and career development opportunities are provided.

Qualifications

• Travel and Tourism Qualification (preferable).
• Customer, team and safety focus.
• A respectful, friendly and supportive approach.
• Reliability, punctuality and organisational skills.
• Flexibility and the ability to adapt to changing priorities and situations.
• Ability to work a variable 24/7 rotating roster.
• Minimum of a Restricted Driver Licence.

Responsibilities

• Assist special needs passengers (wheelchairs, unaccompanied minors, groups) throughout the airport.
• Assist at check-in with queue management and baggage handling.
• Assist at gates for efficient boarding and passenger tracking.
• Clean aircraft.

Skills

Customer focus

Teamwork

Safety focus

Respectful demeanor

Reliability

Punctuality

Adaptability

Driver license

Travel qualification

Job description

Planebiz 2015 is a subsidy of Menzies Aviation. We a global provider of customer, ramp and cargo handling services. Our people are the friendliest of faces for millions of customers, making sure they have a safe and seamless journey through the airport and all the documents they need for their flight.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we're still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

The opportunity

We are currently seeking candidates for our ambassador roles, who share our values of Safety & Security, Passion, Integrity, Reliability, Innovation and Teamwork and want to make someone's day, every day. Suitable candidates will be required to play a vital part in every customer's journey.

Are you emphatic with a warm, friendly and patient nature, experienced with assisting disabled persons?

The part you'll play.

Ambassadors play a vital role within the airport, supporting a wide range of operations. Their responsibilities include aircraft and general area cleaning, assisting passengers who require special handling, transporting supplies throughout the airport, and marshalling passengers. In addition, they contribute to various support functions that help ensure smooth airport operations.

This role offers an excellent entry point into the aviation industry, providing opportunities to develop skills and progress into specialised areas such as passenger services or ramp operations.

Following safety, security and airline-specific procedures, you'll put our customers' needs at the heart of everything you do.

To facilitate a smooth airport experience for passengers and assisting in the efficient processing of passengers through the airport from arrival to departure.

Key Responsibilities:

Assisting special needs passengers such as unaccompanied minors, passengers with wheelchairs and groups throughout the airport

Provide assistance at check-in with queue management, excess luggage monitoring and assist with removal of fragile items for collection

Assist at gates to ensure an efficient boarding process, pre-boarding passengers, locating missing passengers etc.

Cleaning of aircraft

What you'll need to bring:

Travel and Tourism Qualification (preferable)

Customer, team and safety focus

A respectful, friendly and supportive approach

Reliability, punctuality and organisational skills

Flexibility and the ability to adapt to changing priorities and situations.

Ability to work a variable 24/7 rotating roster.

Minimum of a Restricted Driver License

What you'll get in return

You'll be part of a friendly organisation who values the part their people play. You'll see that there's no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it's a world in itself, where every day brings a new experience. So, you'll enjoy plenty of variety and development opportunities and you'll have our full support and training, for the whole of your career journey with us.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass and a valid driving license.

What’s in it for you

A growing global company with ongoing career opportunities

Airport location in beautiful Queenstown!

On the job training

Airlines/Aviation More than 10,000 employees

People. Passion. Pride. These are what have driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 340 locations in more than 65 countries, and a global team of 65,000 highly trained people.

But at the heart of our business is our people.

Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.

Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.

People. Passion. Pride. These are what have driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 340 locations in more than 65 countries, and a global team of 65,000 highly trained people.

But at the heart of our business is our people.

Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.