Customer Service Representative - International Freight Forwarding

Burnard International Freight Services; Tauranga; On-site; NZD 52,000 - 72,000; Full time

Job summary

Jora New Zealand in Tauranga is seeking an experienced Customer Service Representative for international freight forwarding. You will liaise with clients to ensure on-time, accurate service and communicate via phone and email to keep information flowing smoothly.

With 2+ years in logistics and Cargowise proficiency, you will manage orders to overseas origin offices, update rate quotes, and handle third-party shipments while delivering excellent customer satisfaction.

Qualifications

• Minimum of 2+ years of logistics experience.
• Experience with Cargowise.
• Order placement to overseas origin offices.
• Serving as a key contact and providing customers with up-to-date shipment information.
• Excellent written and verbal communication, and strong time management.

Responsibilities

• Liaise with clients to ensure on-time, accurate service.
• Communicate information flow to clients via phone and email.
• Update rates, costings and quotes when required.
• Coordinate third-party shipments and provide shipment status updates.

Skills

Customer service

Communication

Time management

Attention to detail

Organisation

Working under pressure

Prioritisation

Tools

Cargowise

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service Representative - International Freight Forwarding

We have an exciting opportunity for an experienced Customer Service Representative to join our Tauranga team. Reporting to the Operations Supervisor.
You will liaise with our clients and deliver excellent customer satisfaction through on time plus accurate service. You will communicate professionally via phone and e-mail to ensure the information flow to clients is seamless.

• A minimum of 2+ years of logistics experience.

• Experience with Cargowise

• Order placement to overseas origin offices

• Serving as a key point of contact and responsible for providing the customer with up-to-date information on shipments throughout the order

• Exceptional attention to detail and time management skills

• A passion for customer satisfaction and creating positive experiences.

• Ability to work under pressure

• Excellent communication skills, both written and verbal

• Strong organisational skills, including the ability to prioritise tasks

• Updatingrates, costings and quotes when required

• Third Party Shipments