Customer Service Representative - Bnt Ashburton

Bnt; Canterbury; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Birthday off

Volunteer day

Breakfast provided

Staff discounts

Career progression

Job summary

BNT Ashburton in Canterbury, New Zealand, is hiring a Customer Service Representative to join our team. You’ll assist trade customers at the counter and over the phone, help them pick the right vehicle parts, and process orders with care to ensure accuracy and speed.

The ideal candidate has strong customer service experience, a genuine interest in cars or parts, and a can-do attitude. The role is full-time, with weekdays 8 am–5 pm and alternate Saturday mornings.

Qualifications

• Customer service experience in automotive or trade is a big plus.
• Basic Excel skills are advantageous.
• A genuine interest in cars or parts.
• Strong communication skills and a positive, can-do attitude.
• Ability to work in a fast-paced environment and keep things accurate.
• Team-first approach – everyone pitches in here!

Responsibilities

• Serving trade customers at the counter and over the phone.
• Helping customers find the right vehicle parts and solutions.
• Picking, packing, and processing orders accurately.
• Spotting opportunities to upsell or recommend related products.
• Building strong relationships with our loyal customer base.

Skills

Customer service experience

Automotive or trade industry knowledge

Basic Excel

Strong communication

Team player

Tools

Excel

Job description

If you’ve got great customer service skills, a full NZ license and a passion for car parts, we’ve got the job for you! We're on the lookout for a customer service superstar to join our team – someone who can not only deliver outstanding service but also help our customers choose the right parts to get the job done. This is a full-time role, Monday to Friday (8 am – 5 pm) with alternate Saturday mornings.

What the role involves:

• Serving trade customers at the counter and over the phone
• Helping customers find the right vehicle parts and solutions
• Picking, packing, and processing customer orders accurately
• Spotting opportunities to upsell or recommend related products
• Building strong relationships with our loyal customer base

Qualifications

What you’ll bring:

• Customer service experience (automotive or trade industry experience is a big plus)
• Computer skills are a must (basic excel skills are advantageous)
• A genuine interest in cars, or parts
• Strong communication skills and a positive, can-do attitude
• Ability to work in a fast-paced environment and keep things accurate
• A team-first approach – everyone pitches in here!

Additional Information

Why join BNT? If you haven’t heard (word spreads fast), BNT is an awesome workplace. Apart from a great culture, you get:

• Your birthday off every year
• A paid volunteer day annually
• Free breakfast every morning
• Competitive salary + incentives for results
• Exceptional discounts on our products
• A flat structure where you’ll work alongside senior leaders
• Career growth opportunities with our parent company, Bapcor, which operates across NZ, Australia, and Southeast Asia

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [e-mail].

Customer Service Representative - BNT Ashburton • Ashburton, Canterbury, New Zealand