Customer Service Representative

Platinum Recruitment; Dunedin; On-site; NZD 42,000 - 54,000; Full time

Job summary

Platinum Recruitment in Dunedin is seeking an enthusiastic customer service representative (CSR) to be the first point of contact for the public, handling enquiries and feedback across channels. You will join a high-performing team and contribute to a positive customer experience in a dynamic, change-ready environment.

Experience in customer experience, communication and community engagement is preferred. The role offers permanent, full-time work in Dunedin with opportunities to grow within a

Qualifications

• Experience in customer experience, communication and community engagement.
• A natural people person who builds relationships with ease and creates happy, high performing environments.
• Excellent writing ability and experience working with correspondence, and ensuring everything is dealt with in a timely manner.
• Experience in marketing and communication.
• A professional who thrives on change and dynamic environments.

Responsibilities

• Assist the public with enquiries or feedback across channels.
• Be the first point of contact for customers and manage inquiries promptly.
• Support delivery of a high-quality customer experience within a dynamic team.

Skills

Customer experience

Communication

People skills

Marketing & communications

Adaptability

Job description

Publication Date 10 / 11 / 2026 Location Dunedin Type Permanent / Full Time Sector Admin / Secretarial / Office Support
Administration We are on the lookout for an enthusiastic and passionate customer service rep (CSR). You will be the first point of contact for an innovative and exciting local development, assisting the public with any enquiries or feedback.
The successful candidate will join a high-performing team working together to make a difference in the area. The environment is one of change and the ability to take things as they come and adapt will be highly regarded.
You will be energetic, highly motivated to act on behalf of the customer and experienced across all communication channels, you will be experienced in customer service and delivering an excellent customer experience.

Key Attributes

• Experience working in customer experience, communication and community engagement
• A natural people person who builds relationships with ease and creates happy, high performing environments
• Excellent writing ability and experience working with correspondence, and ensuring everything is dealt with in a timely manner
• Experience in marketing and communication
• A professional who thrives on change and dynamic environments