Community Experience Pro – Frontline Support (Cromwell)

Central Otago District Council; Cromwell Community; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Dog friendly workplace

Active social club

Learning and development opportunities

Supportive team culture

Wellbeing programme

Additional leave

Job summary

Central Otago District Council is seeking a Customer Experience Representative to join our Cromwell team on a fixed-term basis to provide maternity leave cover. This full-time role sits in our Cromwell Service Centre, delivering a welcoming first point of contact and connecting the community with Council services.

The role emphasizes customer-centric resolution, digital enablement, and collaborative work with internal teams to support the wider organisation and community success.

Qualifications

• Proven experience in customer service and frontline resolution.
• High level of digital literacy; comfortable navigating multiple software systems.
• Patience and ability to coach people with varying levels of computer skills.
• Strong listening and questioning skills to quickly grasp customer needs.

Responsibilities

• Serve as approachable first point of contact for face-to-face, phone, and digital interactions.
• Coach customers on completing council business online and support digital transition.
• Triaging and categorising inquiries to direct to the correct internal teams.
• Maintain a customer-first mindset and uphold values: Be Respectful, Work Together, Be Courageous.
• Undertake additional duties to support broader operational needs of the Council.

Skills

Customer service

Digital literacy

Active listening

Communication skills

Problem solving

Job description

Central Otago District Council is seeking a Customer Experience Representative to join our Cromwell team on a fixed-term basis to provide maternity leave cover. This full-time role sits in our Cromwell Service Centre, delivering a welcoming first point of contact and connecting the community with Council services.

The role emphasizes customer-centric resolution, digital enablement, and collaborative work with internal teams to support the wider organisation and community success.