Customer Service Representative

PGG Wrightson; Christchurch; On-site; NZD 45,000 - 55,000; Full time

Job summary

PGG Wrightson is seeking a Customer Service Representative for its Christchurch Agritrade Contact Centre. You will handle inquiries by phone and email, provide product information, and manage orders with a focus on accuracy and timely resolution.

This permanent full-time role requires strong customer service and admin skills, familiarity with MS Office and CRM systems, and an interest in farming or rural sectors. Join a supportive team in New Zealand’s rural network.

Qualifications

• Strong customer service experience.
• Excellent written and verbal communication skills."
• Accurate and efficient administration and data-entry skills.
• Strong attention to detail and ability to manage competing priorities.
• Confidence using Microsoft Office and customer systems.

Responsibilities

• Respond to customer enquiries via phone, email and other channels.
• Provide accurate information, advice and support on Agritrade products and services.
• Manage customer accounts, orders and inquiries.
• Assist with issue resolution and follow enquiries through to completion.
• Maintain accurate customer records and documentation.
• Support a range of Contact Centre functions as needed.

Skills

Customer service

Communication

Data entry

Attention to detail

MS Office & systems

Contact centre experience

Rural sector knowledge

Tools

MS Office

CRM systems

Job description

Customer Service Representative

Agritrade Contact Centre Christchurch

Permanent Full-Time

At PGG Wrightson, we're proud to be part of New Zealand's rural communities for over 175 years. Through our Agritrade business, we support farmers and growers across the country with the products, services and advice they need to keep their businesses running.

We're looking for a Customer Service Representative to join our Christchurch-based Agritrade Contact Centre team.

This is a fast-paced and varied role where you'll be helping customers every day, providing outstanding service, solving problems and ensuring enquiries are managed efficiently and professionally. You'll work closely with customers, stores, supply chain teams and other internal stakeholders to deliver great outcomes.

What you'll be doing

• Responding to customer enquiries via phone, email and other communication channels.
• Providing accurate information, advice and support on Agritrade products and services.
• Managing customer accounts, orders, enquiries and administrative tasks.
• Assisting with customer issue resolution and following enquiries through to completion.
• Maintaining accurate customer records and documentation.
• Supporting a range of Contact Centre functions as business needs require.

About you

You’ll enjoy helping people and take pride in providing exceptional customer service. You’ll be organised, adaptable and confident working with a wide range of customers and colleagues.

You’ll bring:

• Strong customer service experience.
• Excellent communication skills, both written and verbal.
• Accurate and efficient administration and data-entry skills.
• Strong attention to detail and the ability to manage competing priorities.
• Confidence using Microsoft Office and customer systems.
• Experience in a contact centre environment (preferred).
• Knowledge of farming, horticulture or the rural sector would be an advantage.

Why join PGG Wrightson?

At PGG Wrightson, our people are at the heart of our success. You'll be part of a supportive team environment where you'll have opportunities to learn, grow and contribute to helping New Zealand's rural sector thrive.

If you're looking for a role where no two days are the same and where great customer service makes a genuine difference, we’d love to hear from you.