Customer Service Representative

Ttecjobs; Auckland; On-site; NZD 32,000 - 41,000; Full time

Job summary

TTEC is hiring a Customer Service Representative in Auckland, New Zealand to bring humanity to business. You’ll resolve customer issues before escalation, assist with brand welcome calls, and support annual service reminders to ensure a quality experience.

You’ll report to the Team Lead, work Monday to Friday, 8am–5pm, and enjoy a comprehensive benefits package alongside a guaranteed, competitive pay of 26.50 NZD per hour.

Qualifications

• High school certificate
• 2 years of work experience in a customer service role
• Recognize and solve problems of mid-to-high level customer service issues
• Computer savvy

Responsibilities

• Resolve customer issues before escalation to the next level
• Provide information to customers in a confident and knowledgeable manner
• Lead the resolution of customer complaints with internal and external stakeholders
• Prioritize customer concerns and escalate under defined company process
• Advocate for the customer to promote brand loyalty
• Investigate and recommend levels of financial assistance for customer claims
• Assist in special projects and other duties as requested

Skills

Customer service experience

Computer literacy

Education

High school certificate

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As aCustomer Service Representativeworking inAuckland, New Zealand, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, support in marketing the client products through brand welcome calls or annual service reminder calls, you’ll be the difference between their customer experience being just average or an exceptional one

During a Typical Day, You’ll

• Communicate resolution/information to customers in a confident and knowledgeable manner
• Ensure all Customer records are maintained with current information and accurate details relating to concerns raised;
• Lead the resolution of Customer complaints, working with multiple internal and external stakeholders
• Proactively prioritize Customer concerns, actively escalating for assistance where required under defined company process
• Advocate for the Customer to promote brand loyalty;
• Investigate and recommend levels of financial assistance for customer claims
• Asist in special projects and participate in any other duties as requested

What You Bring to the Role

• High school certificate
• 2 years of work experience in a customer service role
• Recognize and solve problems of mid-to-high level customer service issues
• Computer savvy

What You Can Expect

• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• Working hours – 8am - 5pm – Monday to Friday
• And yes...26.50 NZD per hour guaranteed, and all the benefits you'd expect and maybe a few that would pleasantly surprise you

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to Team Lead. We are regularly hiring for this role. You’ll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their own unique way.