Expressions of Interest - Customer Support Representative

Chartered Accountants Australia & New Zealand; Wellington; On-site; NZD 66,531 - 76,411; Full time

Benefits offered by this job

Two CA leave days

Training and career development

Modern Wellington CBD facility

Job summary

Chartered Accountants Australia & New Zealand (CA ANZ) in Wellington is seeking expressions of interest for a Customer Support Representative. You will be the first point of contact for members, helping with inquiries and resolving issues in a busy, supportive team.

The role emphasizes problem solving, excellent service, and a can‑do attitude within a close‑knit environment. We offer diverse shifts between 9am and 9pm, with a focus on career development, training, and a positive work culture.

Qualifications

• Experience in customer service or call centre roles.
• Ability to stay calm and helpful when handling inquiries.
• Proactive problem solving with a member-centric approach.

Responsibilities

• Serve as the first point of contact for members, addressing inquiries and resolving issues.
• Provide courteous, accurate information and guidance to members.
• Collaborate with team to ensure a positive member experience.

Skills

Communication skills

Problem solving

Customer service

Organised

Work under pressure

Job description

Expressions of Interest – Customer Support Representative

Posted Sunday 19 April 2026 at 12:00 pm

We encourage Passion to Grow and improve

• Job stability and a chance to make a positive impact on our members
• Fantastic training, learning, and career development on offer
• Various fixed‑term contracts and shifts between 9am and 9pm, Mon‑Fri, Wellington CBD

We are seeking expressions of interest from skilled communicators. If you are a problem solver with a passion for delivering outstanding customer service and a can‑do attitude, we encourage you to get in touch!

ABOUT THE ROLE – MŌ TĒNEI TŪRANGA

As a Customer Support Representative, you'll be the first point of contact for our members, assisting them with inquiries and resolving issues. Your role is vital in ensuring our members have a positive experience with us. We take pride in being problem solvers who aim to impress our members with our support and assistance. Plus, we get a thrill out of it!

We are more than just a contact centre. We are a close‑knit team that works hard, supports each other, and fosters a fun work environment.

ABOUT YOU – HE KŌRERO MŌU

We believe diversity drives innovation. If you're experienced or seeking your first office role, if you possess fantastic communication skills, are highly organised, can work under pressure, and love delighting customers with your service, we want you on our team.

Now, there are just a few things you need to be aware of: these are permanent or fixed‑term contract, full‑time roles, we work shifts, the current available shifts will require evening work (Mon‑Fri) and you must have full working rights.

Priority will be given to applicants who have experience working in a corporate call centre environment.

SALARY – UTU

$66,531 per annum (Incl. Kiwi Saver).

Hours of work: Various shifts between 9am and 9pm Monday‑Friday.

WHAT’S IN IT FOR YOU – NŌU TE ROUROU

At CA ANZ, we are committed to creating a workplace that reflects our values of collaboration, integrity, diversity, and accountability. As part of our strategy to be a magnet for diverse talent and an adaptive, member‑centric organisation, we offer:

• A strong focus on equity, diversity, and inclusion embedded in everything we do
• Two additional CA leave days over the Christmas closure period
• A modern state‑of‑the‑art facility, city‑based workspace, including a 5‑star green building designed to support diverse working styles
• Grow your skills and future with unlimited access to LinkedIn learning
• The chance to contribute to meaningful work that creates real impact for people across Aotearoa and Australia

HOW TO APPLY – ME PĒHEA TE TONO

Simply select APPLY NOW and submit your application today.

CA ANZ welcomes applications from people of all ages, genders, cultural and linguistic backgrounds, Māori, Pasifika, Aboriginal and Torres Strait Islander peoples, people with a disability, and people who are diverse in gender and sexuality.

Please note: We are not engaging recruitment agencies for this role. Unsolicited CVs will not be accepted.