Dispatch Operator

Aotearoa New Zealand Association of Social Workers; Papanui-Innes Community; On-site; NZD 42,000 - 61,000; Full time

Benefits offered by this job

Health Insurance

Discount

Flexible working

VenPerks

Free Gym Access at the Auckland office

Local benefits

Job summary

Ventia is seeking a Customer Service Agent in Christchurch, New Zealand to support essential community services. The role involves handling voice and non-voice interactions, ensuring exceptional customer experiences, and coordinating solutions across channels.

The position is full-time (40 hours/week) with an afternoon shift Sunday to Thursday, 1:30pm–10:00pm. Full training provided, opportunities for growth, and a supportive team environment.

Qualifications

• Experience in a Customer Service environment (preferred in a contact center but not essential)
• Proficient in MS Windows environment including Outlook, Excel, Word, and PowerPoint
• Knowledge of client and in-house systems is desirable

Responsibilities

• Provide an exceptional customer experience while managing interactions via voice and non-voice channels
• Coordinate the best solution through direct channels or back-office functions
• Ensure high-quality standards are maintained; participate in training and career development

Skills

Customer service experience

Communication skills

Fluent English

Tools

MS Outlook

MS Excel

MS Word

PowerPoint

Job description

Our Operations Centre is on the hunt for a Customer Service Agent to join the team supporting key contracts in Christchurch, New Zealand that provide essential community services.

WHAT'S IN IT FOR YOU?

A busy and fast-paced role where no two days are the same!

You will get to work with a close-knit, fun team

You’ll have the opportunity to cross-train on other contracts, leading to growth opportunities

ABOUT THE ROLE

In this role, you will be providing an exceptional customer experience while managing interactions via voice and non-voice experience channels to deliver consistently outstanding results. You will be coordinating the best solution through direct channels or back-office functions and ensuring high-quality standards are always maintained.

We offer full training, and a wide variety of work, and career development opportunities across our business. Our team environment is supportive, positive, and professional. This is a full-time position, requiring 40 hours per week.

Afternoon Shift: Sunday to Thursday, 1:30pm to 10:00pm

ABOUT YOU

The ideal candidate will have a professional warm and friendly telephone manner with the ability to speak with clarity and confidence. They will need to have strong problem-solving and decision-making skills as well as be able to interpret and present written information and demonstrate fluency in written and verbal English.

Excellent customer service skills with the client, team members, and external customers are key to their success in this role.

QUALIFICATIONS AND EXPERIENCE

• Experience in a Customer Service environment (preferred in a contact center but not essential)
• Proficient in an MS Windows environment including Outlook, Excel, Word, and PowerPoint
• Knowledge of client and in-house systems is desirable

About Ventia

As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.

Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Māori and Pasifika peoples and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.

Position Reference Number: 168969

Perks and benefits

• Health Insurance
• Discount
• Flexible working
• VenPerks
• Free Gym Access at the Auckland corporate office
• Local benefits