Customer Service Representative

Atkore; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Atkore in Auckland, New Zealand is seeking a Customer Service Representative to ensure customers receive great service and timely, quality products.

You will answer questions by phone, email or fax, generate quotations, assist customers in selecting products based on needs and regulations, and manage orders from inquiry to delivery, becoming a reliable liaison with key account customers.

Qualifications

• 2+ years in customer service or internal sales in a similar industry.
• Experience with SAP or similar ERP system.
• Experience with inbound and outbound sales.

Responsibilities

• Answer questions by phone, email, or fax about products, prices, availability, and terms.
• Generate and issue quotations based on customer needs.
• Assist customers in selecting products based on specs and regulations.
• Act as liaison with key account customers and manage orders from inquiry to delivery.
• Track orders and provide delivery status updates.

Skills

Customer service

ERP SAP

Sales experience

Tools

SAP ERP

Job description

Who we are:

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Who we are looking for:

We are currently looking for an Customer Service Rep. You will be focusing on ensuring that our customers end up with great service and quality products at the right time.

What you’ll do:

• Answer customer questions received by telephone, email or fax about products, prices, availability, product uses and credit terms.
• Generate and issue quotations based on the customers’ requirements.
• Select the correct products or assist customers in making product selections, based on customer needs, product specifications and applicable regulations.
• Set up an internal relationship with nominated key account customers, and to become their company liaison person.
• Contact customers in relation to orders and delivery status – follow the order through to delivery.

What you’ll bring:

• >2 years proven customer service (call centre or face to face) or internal sales experience within a similar industry, with a preference for the industrial market and catalogue sales.
• Sound knowledge of SAP or similar ERP system.
• Inbound and outbound sales experience.

Within 3 months, you’ll:

• Complete your Atkore immersion program.
• Understand how your job will help deliver Atkore’s strategy.
• Gain an understanding of your team.
• Gain an understanding of the training materials and procedures your team owns.

Within 6-months, you’ll:

• Have a better understanding of the wholesale market in your region
• Built relationships with various customers
• Have a solid understanding of the sales process

Within 12-months, you’ll:

• Actively managing clients
• Generating revenue for the Company
• Contributing to Atkore Sales across the Company

Join our team and align yourself with an industry leader!