Yard & Drive Thru Team Member - Te Anau

Fletcher Building Limited; Te Anau; On-site; NZD 34,000 - 39,000; Full time

Benefits offered by this job

Staff-buying privileges

Employee Assistance Programme

Competitive hourly rate

Job summary

This full-time position at Fletcher Building Limited in Te Anau involves serving customers at the trade counter and in the yard & Drive Thru area, while supporting account managers and key customers in Trad sales support. You will handle enquiries by phone, email and walk-ins, provide product advice, quotes and pricing information, and assist with inwards goods and stock rotation.

We're offering 40 hours per week, Monday to Friday with rostered Saturdays, at an hourly rate range of $25-$28

Qualifications

• Experience in customer service in a retail sales environment or sales support.
• Ability to handle enquiries by phone, email and walk-ins with a friendly approach.
• Physically fit for manual handling and lifting as required.
• Computer literacy with Outlook and basic software; full training on in-house systems provided.
• NZ driver's licence is essential; forklift licence is an advantage.

Responsibilities

• Greet customers with a cheerful smile and provide exceptional service.
• Handle enquiries by phone, email and walk-in; give product advice, quotes and pricing.
• Support inwards goods, check and receipting into systems; cycle counting and stock rotation.
• Assist across departments in Te Anau branch, supporting account managers and key customers.
• Engage with trades, businesses and homeowners to tailor solutions.

Skills

Customer service

Retail sales

Communication

Teamwork

Outlook/Office software

Tools

Outlook

Microsoft Word

General computer software

Job description

This is varied role working across all our departments in our Te Anau branch. You will be involved in serving customers on the trade counter and in the yard & Drive Thru area. As well as supporting our account managers and working with our key customers and suppliers in Trad sales support.

• Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service
• Actioning customer enquiries by phone, email & walk-in customer contact.
• Providing customers with product advice, quotes, and pricing information as well as tailored solutions
• Supporting Inwards goods by accurately checking and receipting product into our systems
• Cycle counting, stocking and Rotating products on shelves

This is a full-time permanent role offering 40 hours a week working Monday to Friday with rostered Saturdays. This role is based in our Te Anau branch. This role is offering an hourly rate range of $25-$28 per hour depending on experience.

About you:

To shine in this role, you'll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic. The ideal candidate will need to be flexible as this role will see you working across a few departments in one day.

• Proven experience in a customer service in a retail sales environment or sales support experience
• There will be manual handling, and some heavy lifting required so you'll need to be physically fit and have solid health and safety values
• Strong interpersonal skills and ability to build rapport to support our valued customers
• A motivated, self-driven worker, with the skill to work proactively, independently and under pressure
• Computer literacy is important, confident user of Outlook, word & general computer software, however, full training will be given on our in-house computer systems.
• A Full New Zealand drivers' licence is essential, and a forklift licence an advantage.
• Competitive hourly rate & Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Programme
• Joining an inclusive and diverse team and company

Join Us:

We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don't always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don't quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.