Customer Service & Operations Agent (Part-Time)

avisbudget; Invercargill City; On-site; NZD 25,000 - 33,000; Part time

Benefits offered by this job

Uniform provided

Parking

Wellbeing programme

Employee discounts

Training provided

Job summary

Avis Budget Group is seeking a part-time Rental Operations Agent at Invercargill Airport. The role covers front and back-of-house duties, including customer interactions, processing rental transactions, and bookings.

You will also inspect vehicles, drive and park cars, and perform car cleaning to ensure readiness for customers. The position offers a competitive hourly rate with potential incentives, uniform provided, parking, and wellbeing and discount benefits.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to work in a busy retail environment.
• Comfortable using computer systems to process rentals and bookings.

Responsibilities

• Interact with customers at the counter, promote products and services, and process rental transactions, contracts and bookings.
• Inspect vehicles for damages and maintenance issues, drive and park vehicles, and clean interiors and exteriors in the wash bay.

Skills

Customer service

Retail experience

Fast-paced environment

Computer systems input

Tools

POS systems

Job description

Best of both world where you are not just sitting behind a desk all day! Based at Invercargill Airport , we have a Part-Time, 20-hours per week position available for someone who has exceptional customer service skills and isn't afraid of hard work.

20-hours per week position available

Supportive, friendly, and caring culture

Invercargill Airport based

We operate 7 days a week, from 7 am to 8.30 pm where we we are looking to fill the following shift:

• Monday 1600-2030
• Tuesday 1600-2030
• Friday 1600-2030
• Sunday 0830-1700

About the Role

As what we call a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.

On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

What's on offer

• Competitive hourly rate, plus increase your earnings with our sales incentive scheme.
• Uniform and parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

What we are looking for

• Full , clean, valid class 1 driver's licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Invercargill

Southland

New Zealand