Customer Service & Office Administrator

seek.co.nz; Devonport-Takapuna; On-site; NZD 45,000 - 65,000; Full time

Job summary

The Beauty Collective is seeking a bright, energetic Customer Service & Office Administrator to join our Head Office in Takapuna. You’ll work closely with Sales, Marketing, Inventory and Finance, helping keep a busy office running with great attention to detail and initiative.

We value teamwork and a positive, vibrant office culture while supporting customers through phones, email, and our website, and ensuring smooth admin across orders and accounts.

Responsibilities

• Managing phones, reception desk, inbound couriers and visitors
• Handling all customer service queries including phone email and website
• Entering and approving orders in the system for stock & POS
• Tracking orders and liaising with supply team on any issues
• Processing and maintenance of new/existing customer accounts, including credit applications
• Processing customer credits, rebates, invoices, statements and POD's
• Overseeing the smooth operation of all Head Office administration such as ordering consumables and organising outbound couriers and overall upkeep of common areas
• General coordination of the Head Office, maintenance with the Property Manager or vendors and overall upkeep of common areas
• Assisting the Field Coordinator and Sales Manager with day to day activity
• Support for the wider team on administrative tasks relating to Sales, Marketing, Finance and Supply.

Job description

Here at The Beauty Collective, we have a passion for creating new ways of helping people feel beautiful every day. The Beauty Collective design and distribute beauty and personal care products. We work hard to build long-term relationships with our business partners, which is why you'll find our brands in leading pharmacies, grocery and department stores in New Zealand, Australia, Europe, UK and USA. Our head office team work closely together, developing innovative concepts with a commitment to delivering excellence to our customers.

What we're after…

A bright, energetic and hard working Customer Service & Office Administrator to join our Head Office team, working closely with Sales, Marketing, Inventory and Finance. Important for the role is an understanding of how a busy environment office works, excellent computer skills, including some understanding of e-commerce platforms, a high attention to detail and exceptional communication and initiative. Most of all, someone who is a team player, who'll be a positive addition to our fun, vibrant office environment!

Your job will include but not be limited to…

• Managing phones, reception desk, inbound couriers and visitors
• Handling all customer service queries including phone email and website
• Entering and approving orders in the system for stock & POS
• Tracking orders and liaising with supply team on any issues
• Processing and maintenance of new/existing customer accounts, including credit applications
• Processing customer credits, rebates, invoices, statements and POD's
• Overseeing the smooth operation of all Head Office administration such as ordering consumables and organising outbound couriers and overall upkeep of common areas
• General coordination of the Head Office, maintenance with the Property Manager or vendors and overall upkeep of common areas
• Assisting the Field Coordinator and Sales Manager with day to day activity
• Support for the wider team on administrative tasks relating to Sales, Marketing, Finance and Supply.

What's in it for you?

You'll be joining a company as motivated and hard-working as you are. We are situated in modern offices in beautiful Takapuna and you can find out more about us at www.thebeautycollective.co.nz. If this role sounds like you, please apply via seek.

Only open to New Zealand residents or those holding a current New Zealand working Visa and currently residing in New Zealand.