Customer Care & Office Operations Specialist

seek.co.nz; Devonport-Takapuna; On-site; NZD 45,000 - 65,000; Full time

Job summary

The Beauty Collective is seeking a bright, energetic Customer Service & Office Administrator to join our Head Office in Takapuna. You’ll work closely with Sales, Marketing, Inventory and Finance, helping keep a busy office running with great attention to detail and initiative.

We value teamwork and a positive, vibrant office culture while supporting customers through phones, email, and our website, and ensuring smooth admin across orders and accounts.

Responsibilities

• Managing phones, reception desk, inbound couriers and visitors
• Handling all customer service queries including phone email and website
• Entering and approving orders in the system for stock & POS
• Tracking orders and liaising with supply team on any issues
• Processing and maintenance of new/existing customer accounts, including credit applications
• Processing customer credits, rebates, invoices, statements and POD's
• Overseeing the smooth operation of all Head Office administration such as ordering consumables and organising outbound couriers and overall upkeep of common areas
• General coordination of the Head Office, maintenance with the Property Manager or vendors and overall upkeep of common areas
• Assisting the Field Coordinator and Sales Manager with day to day activity
• Support for the wider team on administrative tasks relating to Sales, Marketing, Finance and Supply.

Job description

The Beauty Collective is seeking a bright, energetic Customer Service & Office Administrator to join our Head Office in Takapuna. You’ll work closely with Sales, Marketing, Inventory and Finance, helping keep a busy office running with great attention to detail and initiative.

We value teamwork and a positive, vibrant office culture while supporting customers through phones, email, and our website, and ensuring smooth admin across orders and accounts.